CACI is seeking an action-oriented Operations Support Specialist to join our fast-paced counter-unmanned aircraft systems (C-UAS) mission sustainment team mission that makes a difference to the warfighter on a daily basis. As a Sterling VA based operations team member, you will provide tier 1 & 2 maintenance for Globally deployed Signal processing systems. This role requires effective customer service skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, and communication skills. Must be able to master the steps required to effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer satisfaction and maintain an excellent system availability score while learning the mission.