HOT148 Shuttle Manager

SHAMIN HOTELS MASTER • Sandston, VA

1d • $16 - $18

About The Position

The Hotel Shuttle Driver Manager is responsible for overseeing all aspects of the hotel’s shuttle transportation services. This includes scheduling, supervising drivers, ensuring vehicle safety and cleanliness, maintaining compliance with all transportation regulations, and delivering excellent guest service. This position plays a critical role in supporting the hotel’s reputation for reliability, hospitality, and safety.

Requirements

• High school diploma or equivalent required; some college preferred.
• Valid driver’s license and clean driving record.
• At least 2 years of supervisory or team lead experience in transportation, logistics, or hotel operations.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Familiarity with DOT/local transportation laws and safety regulations.

Responsibilities

• Hire, train, and supervise all shuttle drivers.
• Prepare and manage driver schedules to ensure adequate coverage for guest needs.
• Conduct performance evaluations and coach staff as needed.
• Oversee all daily shuttle operations to ensure timely and courteous guest transport.
• Ensure shuttle coverage for airport pickups/drop-offs, special events, and local transportation needs.
• Monitor shuttle activity logs and implement process improvements.
• Ensure vehicles are clean, safe, fueled, and well-maintained at all times.
• Schedule regular maintenance and address repairs promptly.
• Maintain accurate records of maintenance, inspections, and mileage.
• Ensure drivers provide exceptional service and uphold the hotel’s service standards.
• Respond quickly to guest inquiries, complaints, or transportation requests.
• Ensure all drivers have valid licenses and meet DOT/local/state transportation requirements.
• Maintain documentation such as driver logs, incident reports, and inspection forms.
• Monitor fuel usage and shuttle efficiency.
• Ensure vehicle insurance and registration is valid and up to date.

Benefits

• In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED