Shuttle Supervisor

Ace Careers Website•Oklahoma City, OK

2d•$16 - $17

About The Position

As a Shuttle Driver Supervisor, you will assist the management team in overseeing a team of workers who perform a variety of tasks to keep our client’s facility in top shape. You will perform various job responsibilities, including those embodied by our company core values as follows. Accountability Supervise Drivers and ensure that all duties are completed according to company standards. Assist with implementing work schedules and assignments. Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations. Promote a culture of professionalism, accountability, and exceptional customer service among the team. Profitability Accountable for meeting or exceeding established performance targets. Order and maintain a supply of necessary materials and equipment. Track vehicle condition and usage Report on mechanical issues and coordinate repairs Ensure vans are clean, fueled, and ready Exceptional Service Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe facility. Address customer inquiries and complaints in a prompt and professional manner. Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively. Ensure drivers assist passengers (luggage, accessibility needs) Continuously seek ways to improve service quality and efficiency. Communication Regularly update upper management on operational challenges. Foster clear and open communication within the team and with other departments. Provide training to workers on safety regulations, equipment usage, and job duties. Family Promote teamwork, inclusion, and respect among all staff. Prepare daily/weekly reports (incidents, productivity, staffing) Track time sheets and payroll inputs About YOU: You’ll have the opportunity to use your organizational and communication skills to ensure your team consistently meets goals and provides excellent service to visitors.

Requirements

High school diploma or GED
1 year of supervisory experience
Valid Oklahoma Driver’s License
Excellent communication and interpersonal abilities
Ability to lift(up to 50 lbs)

Nice To Haves

Prior transportation or airport experience (strongly preferred)

Responsibilities

Supervise Drivers and ensure that all duties are completed according to company standards.
Assist with implementing work schedules and assignments.
Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
Promote a culture of professionalism, accountability, and exceptional customer service among the team.
Accountable for meeting or exceeding established performance targets.
Order and maintain a supply of necessary materials and equipment.
Track vehicle condition and usage
Report on mechanical issues and coordinate repairs
Ensure vans are clean, fueled, and ready
Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe facility.
Address customer inquiries and complaints in a prompt and professional manner.
Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
Ensure drivers assist passengers (luggage, accessibility needs)
Continuously seek ways to improve service quality and efficiency.
Regularly update upper management on operational challenges.
Foster clear and open communication within the team and with other departments.
Provide training to workers on safety regulations, equipment usage, and job duties.
Promote teamwork, inclusion, and respect among all staff.
Prepare daily/weekly reports (incidents, productivity, staffing)
Track time sheets and payroll inputs