Shuttle Manager

Jay Peak Resort • Jay, VT

13d • $23

About The Position

This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading. SUMMARY The Shuttle Manager plans, supervises and monitors all of the operations of the Shuttle Department. The Shuttle Manager is a working manager, who can step in and drive under any circumstance presented. The Manager has direct oversight of a staff of non-CDL drivers and CDL-Drivers. Such oversight includes hiring, training and scheduling all drivers for the department. The Manager is also responsible for the care and maintenance of a fleet of shuttle buses and ground transportation vehicles. The Manager also works with internal and external groups to promote and sell transportation packages.

Requirements

• Associate’s degree (AA) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of educations and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic computer skills to include Word, Excel Office as well as Maestro and Point of Sale Software.
• Must have a clean driving record and valid Vermont Commercial Driver License, Class C with a Passenger Endorsement.
• Must undergo and successfully pass an annual DOT medical examination.
• Must be able to perform pre-and-post-trip vehicle inspections, cleaning and servicing to assist in maintaining vehicles in a safe operating condition.
• Must be able to follow an on demand schedule of pick-ups and drop-offs on resort as well as at transportation hubs and terminals.
• Must adhere to traffic regulations, collect fares and provide verbal information to the public regarding routes, schedules and transfer points.
• Must liaison with resort staff with regard to arrival and departure of group destination business.
• Must be willing to greet every customer in a friendly, professional manner.
• Must be flexible with work shifts/hours, including overtime, to service late departs and arrivals, peak volume periods, vacated shifts, and other emergency situations.
• Must follow all Jay Peak, Inc. work rules and procedures as set forth in the Employee Handbook and through managements instruction.
• Must be willing to listen to customer complaints and direct information to the Director.
• Must provide, maintain and ensure complete customer service for all the guests and staff members utilizing the service.

Nice To Haves

• Must have or be willing to develop a working knowledge of the history and amenities Jay Peak Resort and regional points of interest in the US and Canada.

Responsibilities

• Supervise the activities of the Shuttle Supervisor as well as all drivers within the department; supervise the shuttle department ensuring operational efficiency, safety and security.
• Prepares work schedules, delegates work assignments as needed, evaluates and resolves problems presented by employees; assists with shuttle driving as needed (absences, lunches, breaks, special events, etc.)
• Participates in the hiring of new drivers; maintains personnel files pertinent to employee activity, conducts performance evaluations; performs employee counseling and recommends/ participates in disciplinary action of subordinates.
• Assists the Director with shuttle planning and program development; including making recommendations for new shuttle routes, shuttle stop locations, shuttle schedule changes and provides input toward developing long term planning.
• Develops policies and procedures relating to the shuttle service; obtains management approval when appropriate.
• Coordinates with Director and Fleet Manager on the maintenance/repair of vehicles.
• Assists the Director with the annual budget preparation relating to the shuttle program.
• Prepare and analyze shuttle operation reports; including passenger counts, mileage, fuel consumption, route studies, expenditures, etc.
• Books all internal and external ground transportation requests. Responsible for the collection of fees owed to the resort; responsible for the proper handling of cash per resort policy and procedure.
• Other duties as assigned which could be directly related, or un-related to original position.

Benefits

• $23/hour
• Paid Sick Time
• 401k program with employer match after 9 months of employment
• Remote work and/or flexible schedules (depending on position)
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees