Shuttle Driver - Winter Season (Part-Time)
About The Position
This position is responsible for providing responsive and professional service to all guests of Winter Park Resort and The Village at Winter Park. Duties for this position include: driving guests to designated pick up/ drop off spots around the resort, responding to injured guest pick up, maintaining the general appearance of the shuttles as well as fluid level checks. It is also an important responsibility of Shuttle Drivers to conduct vehicle inspections when necessary. A Commercial Driver’s License (CDL) is not necessary for this role; however the applicant must meet the minimum requirements of the Alterra’s Driver’s Standards Policy. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
Requirements
- Must have valid driver’s license
- Ability to pass a driving background check
- Must be 18 years of age
- High school diploma or GED desirable
- Experience with shuttle driving or hospitality desirable
- Must possess strong communication skills with the ability to interact in a positive manner with guests and employees
- Must be able to handle complaints and difficult customers in a polite and professional manner
- Must be able to sit in a bus for most of the day, with minimal breaks
- Ability to perform multiple tasks simultaneously
- Ability to read and comprehend instructions in a variety of forms including written, oral, and diagram
- Is honest and has the highest integrity
- Follows established policies and procedures
- Can handle fast paced, potentially high-pressure environment
- Responds promptly to customer needs and solicits customer feedback for improvement
- Outgoing & Friendly Personality
Responsibilities
- Shuttles guests around Winter Park Resort in a safe and friendly manner
- Greets guests upon arrival and addresses guest concerns
- Must be knowledgeable about the ski area, community, activities, directions, dinner recommendations, etc…
- Maintains the vehicle including: vacuum & cleaning interior, removes trash at the end of every shift, wash & fuels vehicle, checks fluid levels and alerts management when vehicle needs service.
- Abides by the dress code, policies, and procedures maintained by Winter Park Resort
- Promotes at all times a cooperative and problem-solving atmosphere
- Is responsible for the best possible service to the guest, while maintaining a safe environment for both guests and employees
- Other duties as assigned, including: assisting other departments, special projects, and miscellaneous duties
- Assist guests and employees with directions and information in a friendly, professional manner.
- Effectively handle first-line conflicts and problems.
- Operate resort vehicles
- Assist grounds crew with general duties, snow removal, and sanding duties around assigned work area.
- Pick up litter and remove trash in parking lots, skier drop off, and transportation circle.
- Control special event and VIP parking areas during special events.
- Assist local police or sheriff’s office, security, and/or ski patrol with emergency evacuation and accident response.
- Communication with law enforcement and TOWP maintenance personnel
- Be in communication with Trans Dev shuttle drivers
- Perform other duties as assigned.
Benefits
- Free season pass to Winter Park and all Alterra Resorts
- Discounted friends & family tickets
- Medical, dental, vision, life, paid parental leave and more for eligible employees
- 401(k) plan with 100% company match - up to 4%
- Mental health resources for all employees
- Food & beverage and retail discounts
- Onsite employee childcare based on availability
- Discounted equipment rentals, pro-deals, and more
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
