Shuttle Driver (Seasonal)

Peregrine Hospitality•Steamboat Springs, CO

10d

About The Position

A Shuttle Driver provides transportation services for hotel guests to and from the property in a safe and timely manner. Responsibilities include operating a shuttle van and assisting guests with lifting and storing guest luggage and items in transportation. Shuttle Drivers must maintain accurate driver logs in accordance with department and company policy and schedule cleaning and maintenance for the shuttle as needed. Shuttle Drivers must adhere to traffic laws and hotel policies, maintain a professional appearance, and provide excellent customer service throughout the journey. Strong navigation skills, a valid B driver's license, and a friendly demeanor are essential for success in this role.

Requirements

Minimum 1 year hotel, customer service, and driving experience
High School Diploma or equivalent education required
Understand the mission, vision, and goals of the hotel
Must be able to prioritize and work efficiently with limited supervision
Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs
Strong attention to detail and the ability to handle multiple tasks simultaneously
General knowledge of the city where hotel is located and its attractions
Extensive knowledge of the hotel, its services and facilities
Strong team player, able to partner with management and other employees in a professional manner
Must have the ability to bend, squat and lift up to 50 lbs. on a regular and continuing basis
Must be able to push and pull up to 50 lbs. on a regular and continuing basis
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
Safety requirements of PPE as needed for duty assigned and with use of required cleaning chemicals

Responsibilities

Safely transport hotel guests to and from the property
Lift and store guest luggage and items in transportation
Maintain accurate driver logs in accordance with department and company policy
Schedule cleaning and maintenance for the shuttle as needed
Provide accurate information to guests in regards to shuttle pick-up and drop-off times
Verbally welcome and open doors for guests entering/exiting the Hotel front entrance
Greet guests at their personal vehicles and explain relevant parking information
Assist guests with directions to various locations
Recommend dining establishments, entertainment venues, shopping centers, etc. as needed
Maintain overall cleanliness of the front drive, lobby, valet desk, and surrounding furniture and public space
Assist with additional Bell/Valet duties as requested
Carries out supervisor requests in accordance with hotel policies and standard operating procedures
Follow 4 Keys service standards, standard operation procedures, and safety standards
Follow all appropriate policies and procedure while constantly striving to improve all standards of operations
Follow safety and security procedures
Work cohesively with co-workers and all departments as part of a team
Follow all appropriate policies and procedures while constantly striving to improve standards of operations
Adhere to attendance and reliability standards
Additional cleanliness or guest services duties as assigned by management
Follow all additional duties as assigned by management