Shuttle Driver

Commonwealth Hotels•Florence, KY

23d

About The Position

Join Team at the Hampton Inn by Hilton Cincinnati Airport South! Hampton Inn by Hilton Cincinnati Airport is seeking a Hotel Shuttle Van Driver! About Us: Hampton Inn Cincinnati Airport South is home to the most experienced staff in the region, where hard work meets a fun and vibrant culture. We pride ourselves on creating a positive environment where our team enjoys making our guests happy every day. This dedication to excellence earned us the 2023 Commonwealth Hotels 'Hotel of the Year' award for Region 4. Conveniently located just off I-71/75, we’re close to shopping, dining, and St. Elizabeth Florence Hospital. Plus, with a free five-mile shuttle to Cincinnati/Northern Kentucky International Airport and downtown Cincinnati just 11 miles away, our location makes it easy for both guests and employees to enjoy the best the area has to offer. If you are looking to join a team that values experience, fosters a fun and supportive work environment, and is committed to excellence, we would love to have you on board. Why This Role? Working as a Full-Time Hotel Shuttle Van Driver at the Hampton Inn Cincinnati Airport South offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities.

Requirements

Valid Driver’s License: Must possess a valid driver’s license appropriate for the type of vehicle (e.g., Class C or CDL if driving larger vans or buses).’
Clean Driving Record: No recent traffic violations, accidents, or driving-related criminal offenses.
Educational Requirements: High school diploma or equivalent
Customer Service Skills: Demonstrated experience with a strong focus on guest satisfaction.
Time Management and Organization: Exceptional ability to manage time effectively and stay organized in a fast-paced environment.
Communication and Interpersonal Skills: Excellent skills for engaging with guests and collaborating with team members seamlessly.
Applicants should have the flexibility to work weekends & holidays

Responsibilities

Provide a safe and timely shuttle service to guests, transporting them to airports, attractions, business centers, or other designated locations.
Assist with loading and unloading luggage as needed.
Greet guests warmly, provide information about the local area, and answer questions about hotel services and amenities.
Address and resolve any guest concerns or special requests during transit.
Inspect the vehicle before and after each trip to ensure it is clean, well-maintained, and in good working condition.
Report any mechanical issues or damage promptly and schedule regular maintenance or repairs.
Follow all traffic laws and safety regulations to ensure passenger safety.
Maintain a valid driver’s license and any required certifications (e.g., commercial driving license, if applicable).
Log trip details, including mileage, destinations, and passenger counts.
Keep records of maintenance schedules and fuel expenses if required.
Communicate with the front desk to coordinate shuttle schedules and guest pickups.
Adapt to changes in guest schedules or special transportation requests.
Ensure the shuttle vehicle is clean, organized, and stocked with any amenities (e.g., bottled water, brochures).
Maintain a professional appearance and provide a friendly, welcoming experience for guests.
Be prepared to handle emergencies or unexpected situations, such as accidents, vehicle breakdowns, or medical incidents, in a calm and professional manner.
Act as a brand ambassador by promoting the hotel’s services and offerings during interactions with guests.
Provide local insights and recommendations to enhance the guest experience.
Ensure timely pick-ups and drop-offs according to the schedule, avoiding unnecessary delays.