Shuttle Driver - LTC (Heartwood Lodge)

Trinity Health • Spring Lake, MI

1d • Onsite

About The Position

Heartwood Lodge is a warm, resident-centered long term care community dedicated to providing exceptional service, comfort, and dignity for older adults. We take pride in fostering a safe, welcoming environment where residents, families, and team members feel valued and supported. The Shuttle Bus Driver is responsible for providing safe, reliable, and compassionate transportation for Heartwood Lodge residents. This role ensures residents travel safely to medical appointments, recreational outings, therapy visits, and other scheduled activities while delivering an exceptional customer-service experience consistent with the mission of Heartwood Lodge.

Requirements

• High school diploma or equivalent required.
• Valid Chauffeur license with a safe driving record required.
• Superior customer service skills and professionalism.
• Outstanding verbal and written communication skills.
• Adaptability to ongoing change in a fast-paced, customer-driven environment.
• Interpersonal and relationship-building skills for working in a cross-functional team and interacting with residents of varying cognitive abilities.
• Self-motivated with strong decision-making abilities and a high productivity level.
• Strong planning, organizational, and implementation skills aligned with the facility's goals and objectives.
• Ability to lift and transfer residents as required.
• Capable of sitting for extended periods while driving.
• Physically able to perform tasks such as securing mobility aids and assisting residents on and off the vehicle.

Nice To Haves

• Medical First Responder certification or CENA license preferred.
• Previous experience working in long-term care or with the geriatric population preferred.

Responsibilities

• Resident Transportation: Operate the facility’s shuttle bus to transport residents to appointments, community events, and other scheduled outings.
• Assist residents in boarding and exiting the bus, ensuring their safety and comfort.
• Secure mobility aids, such as wheelchairs and walkers, safely within the vehicle.
• Provide courteous and professional support to residents during transportation.
• Vehicle Maintenance and Safety: Perform daily pre- and post-trip inspections of the vehicle to ensure it is in proper working condition.
• Report any maintenance or safety concerns to the appropriate personnel.
• Maintain accurate records of trips, mileage, and any incidents.
• Adhere to all traffic laws, facility policies, and state transportation regulations.
• Customer Service and Resident Interaction: Build positive relationships with residents, demonstrating patience, respect, and understanding of their needs.
• Communicate effectively with residents, families, and staff regarding transportation schedules and services.
• Adapt to the cognitive and physical abilities of each resident, ensuring personalized and dignified care.
• Support Duties: Provide assistance in transferring residents to and from their appointments or destinations as needed.
• Support residents with minor medical needs or emergencies during transit, if qualified and required.
• Collaborate with facility staff to ensure timely and organized transportation services.

Benefits

• Paid holidays and generous Paid Time Off (PTO)
• Up to $4,000 in tuition reimbursement annually!
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Day 1 Benefits - Low cost medical, dental and vision insurance plans.
• Enjoy lower cost medical services when you visit facilities within the Trinity Health network.
• Daily-pay options
• Fast response interview times and job offers!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED