Shuttle Driver

Resolute Road Hospitality•Spokane, WA

2d•Onsite

About The Position

The Doubletree by Hilton located in Spokane, Washington is looking to add to our hospitality family! This beautiful hotel is perfectly located in the heart of downtown Spokane, just minutes away from Riverfront park, the downtown conference center and tons of restaurants. We are looking for a passionate individual who would like to begin a career in the hospitality industry. If this sounds like you apply today! SUMMARY Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead. OVERVIEW The Shuttle Driver assists our team of Guest Service Associates to accommodate safe local transportation for our guests. They will also assist guests with storing and retrieving their luggage from the van.

Requirements

Must be able to properly represent the company in an informal off-site setting
Must be able to observe safety and security procedures, report potentially unsafe conditions, and use equipment properly
Must be able to deal with frequent change, delays, or unexpected events
Proficiently speak, read, write, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests
Able to read and write to facilitate the communication process
Able to work independently with minimal supervision and desire to participate as part of a team
Able to work in fast paced environment
Able to prioritize, organize, and manage multiple tasks
High school diploma or GED equivalent.
Previous shuttle driving experience preferred, specifically in the hotel industry.
A valid driver's license with an acceptable 3-year driving record required under Resolute Road Hospitality Management’s vehicle insurance policy.
Shuttle Driver may be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.
Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Shuttle Driver is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.
Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.
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Responsibilities

Provide the highest quality of service to the customer at all times
Greet and escort arriving and departing guests to and from their accommodations
Ensure that all luggage is on board for all passengers
Only the driver will load/unload luggage from the vehicle
Repeatedly move luggage or packages weighing at least 50 lbs.
Transport guest to and from the hotel and local destinations, requesting specific information on each passenger's destinations
Upon arrival at hotel, refer passengers to Front Desk for registration as driver uploads luggage
Bring luggage into lobby, bring to room if time permits
Respond to guest inquiries and requests in a timely, friendly, and efficient manner
Organize and store luggage, as needed, according to guidelines
Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
Ensure messages and faxes are regularly delivered throughout the day
Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
Drive property-designated vehicles to and from guest destinations such s guest room or local airport, as needed
Assist in the maintenance, appearance, and functionality of equipment
Maintain vehicle mileage log at beginning and end of each trip indicating mileage, time, name, and date
Completes daily checks of all vital fluids such as oil, transmission fluid, brake, etc. in the assigned vehicle
Complete interior cleaning: between each trip; empty all ashtrays, pick up loose debris from floor
Daily: vacuum floors, clean windows, wipe seats, seat ledges, and other surfaces as necessary
Knowledgeable of all safety and vehicle regulations and emergency procedures and how to act upon them
Ensure children are seated at all times and are supplied a child safety seat
Have knowledge of the hotel property, hotel staff, van service area, and hotel services with hours of operation
Must report all accidents and/or traffic violations immediately
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook
Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner
Maintain professional image at all times through appearance and dress, including proper uniform as specified by assigned manager
Follow Company policies and procedures and effectively communicate them to subordinates
Operate hotel in accordance with all federal, state, and local laws including OSHA, EEOC, wage and hour, and health code laws
Other duties as assigned by supervisor or management