Shuttle Driver - Supervisor

Ace Careers Website • Oakland, CA

13d • $25 - $30

About The Position

As a Shuttle Driver Supervisor, you will be responsible for transporting passengers to and from the airport in a safe and timely manner. You will play a vital role in ensuring the comfort and satisfaction of our customers as they begin or end their travels. Our core values of accountability, communication, family, exceptional service, and profitability guide our every action, and we expect our Shuttle Driver Supervisor to embody these values in their daily responsibilities.

Requirements

• High school diploma or equivalent
• 2+ years’ experience driving a commercial vehicle.
• 1+ years' of supervisory experience.
• Clean driving record and adherence to all safety regulations.
• Excellent communication skills and a friendly, customer-oriented demeanor.
• Ability to handle stressful situations calmly and professionally.
• Strong sense of accountability and reliability.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Valid commercial driver's license (CDL) with passenger endorsement.
• Up-to-date medical certification.

Responsibilities

• Supervise shuttle drivers and ensure that all duties are completed according to company standards.
• Assist with implementing work schedules and assignments.
• Pick up and drop off passengers at designated locations.
• Arrive at each pick-up location in a timely manner.
• Safely and responsibly operate shuttle vehicles following all traffic laws and company policies.
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
• Ensure the safety of passengers and cargo at all times.
• Maintain a safe and clean shuttle by performing daily inspections and cleaning as needed.
• Assist passengers with luggage, boarding, and exiting the shuttle.
• Adhere to traffic and safety regulations while driving.
• Keep track of daily routes and schedules.
• Foster a sense of teamwork and camaraderie among fellow shuttle drivers and colleagues.
• Show respect and empathy towards all passengers, regardless of their backgrounds or needs.
• Train and motivate staff to deliver excellent customer service
• Provide excellent customer service by answering passenger questions and addressing concerns.
• Assist passengers with disabilities as needed.
• Operate wheelchair lifts or assist passengers with mobility challenges.
• Attend and participate in training and development opportunities to improve driving and customer service skills.
• Assist passengers with boarding, unloading, and luggage handling, if applicable.
• Go above and beyond to exceed passenger expectations and ensure a positive experience.
• Effectively communicate with passengers, addressing their needs and inquiries with courtesy and professionalism.
• Collaborate with dispatchers and other team members to ensure a smooth and efficient shuttle operation.
• Report any incidents, accidents, or issues promptly to the appropriate authorities and supervisors.
• Regularly update upper management on operations challenges.
• Troubleshoot any issues that arise during transit, including vehicle malfunctions or passenger disputes.
• Drive efficiently to conserve fuel and reduce operational costs.
• Monitor and manage passenger capacity to optimize profitability.
• Suggest cost-saving and revenue-generating ideas to improve the shuttle service's profitability.
• Follow DOT policies and procedures.

Benefits

• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday full-time and part-time employees
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees