About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Shuttle Driver for the Hyatt Place Austin Airport in Austin, TX! The position requires transporting guests in a prompt, friendly, and courteous manner using safe driving practices.

Requirements

  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
  • Sufficient manual dexterity in one hand to be able to load and unload luggage.
  • Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate pick up and drop off points, etc.
  • High school diploma or equivalent preferred.
  • Valid Class II driver’s license issued by the state in which the hotel is located required.
  • Provide evidence of insurability based on risk control factors established by the company insurance provider.
  • No prior experience required. Prior driver, hospitality, bell person or door person experience preferred.

Responsibilities

  • Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
  • Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community.
  • Listen, understand and respond immediately to customer and employee inquiries and requests for assistance. Greet customers with a friendly and sincere welcome.
  • Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
  • Clearly communicate the features, and services of the hotel facilities.
  • Due to the nature of the hospitality industry, employees are required to work varying schedules to reflect the business needs of the hotel.
  • Ability to use a hand-held computer device.
  • Maintain cleanliness of the hotel vehicle by cleaning and washing it when appropriate.
  • Take vehicle for periodic servicing and fueling as required.
  • Assist in valet when necessary.
  • Assist other departments as directed.

Benefits

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • 401(k) with company match
  • Employee discount
  • Flexible schedule
  • Referral program
  • Hourly rate: $13.50
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