Shuttle Driver/Bellperson - Hyatt Regency Villa Christina ATL GA

Hotel Equities•Atlanta, GA

5d•$16 - $17

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Shuttle Driver / Bellperson for the Hyatt Regency at Villa Christina, Atlanta GA. Job Purpose: The Shuttle Driver / Bell Person provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This role is critical to creating a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction. This position combines transportation services with bell/porter duties and supports overall hotel operations.

Requirements

High School Diploma or equivalent preferred.
Valid driver’s licenserequired(per state and company requirements).
Must meet company insurance and driving eligibility requirements.
Strong customer service and communication skills.
Ability to handle guests with patience, tact, and professionalism.
Ability to lift, carry, push, and pull luggage up to 50 lbs.
Ability to communicate effectively in English (verbal and written).
Ability to remain calm under pressure and in busy environments.
Basic comfort using handheld devices.

Nice To Haves

Prior experience in hospitality, shuttle driving, bell service, or valet is preferred.

Responsibilities

Safely transport guests to and from the airport and other designated locations.
Follow all traffic laws and company safety procedures.
Remain calm and professional in high-traffic or emergency situations.
Assistguests with luggage during shuttle service.
Clearly communicate hotel services and amenities during transport.
Use a handheld device if requiredfor scheduling or logging trips.
Maintain cleanliness of the shuttle vehicle (inside and outside).
Ensure vehicle is fueled and taken for routine service as needed.
Clean andmaintainlobby, entrances, and courtyard areas.
Assistvaletand other departments when needed.
Support hotel operations during busy periods.
Follow hotel conduct, grooming, and uniform standards at all times.
Maintain professional appearance with uniform and name tag.
Perform otherduties asassigned by management.
Greet guests warmly upon arrival and departure.
Assistguests with unloading and loading luggage to and from vehicles.
Transport guest luggage to and from rooms using carts or by hand.
Deliver guest items promptly (laundry, newspapers, irons, extra linens, etc.) andmaintaina written log of deliveries.
Explain hotel features, amenities, fire exits, TV, A/C, ice locations, and services.
Provide directions and recommendations for local attractions and establishments.
Deliver newspapers to occupied rooms nightly.
Maintain a friendly, professional, and service-oriented demeanor at all times.
Respond promptly to guest inquiries in person and by phone.