Shuttle Dispatcher

Los Angeles Philharmonic Association•Los Angeles, CA

11d•$19 - $25

About The Position

The Shuttle Dispatcher, reporting to the Assistant Shuttle Manager, manages all /Shuttle related operational needs and services for each Shuttle lot. Specific starting pays commensurate with experience.

Requirements

Must be 18 years or older
Existing knowledge of or the ability to quickly learn the following:
The greater Los Angeles area
Park & Ride and Shuttle bus routes and departure/return information
Layout of venue and grounds
System for ticket purchase
Ability to:
Work outside
Bend, stand and walk/run for up to duration of entire work shift
Lift and carry up to 25 pounds

Responsibilities

Manage assigned location. Duties include but are not limited to coordinating with security staff, and placing cones and barricades to reserve spaces for both patron vehicles and buses
Act as the Bowl liaison to bus operators at your Shuttle location
Maintain ridership information for each departure and relay to supervisor in timely fashion
Interface with bus riders, making sure that all have been properly briefed about pertinent information regarding return trip, etc.
Remain at assigned Shuttle lot for return trips from the Bowl
Help at the end of the show to load patrons for return trip when assigned to a Shuttle lot
Employees are expected to respond to a wide range of customer service issues with sensitivity and care
Keep accurate time records and abide by the meal and rest break policy
Assist other departments when necessary and as directed by a supervisor
Respond to a wide range of customer service issues with sensitivity and care
Wear a reflective vest when applicable