Shuttle Ambassador

Lakeside • Marblehead, OH

3d • $14 - $15

About The Position

The Shuttle Ambassador is part of the Guest Services department and reports to the Shuttle Supervisor(s) and Director of Guest Services. The individual will be an ambassador to Lakeside to all guests requiring shuttle service. You are one of the first faces our guests and cottage owners will see. You must like working with people, confident, upbeat, positive, action-oriented, customer service oriented and hold a valid driver’s license.

Applicants must be available to work from mid-May through mid-September and expected to work days, evenings, weekends and holidays.

Requirements

• High school graduate with the ability to work with the public and other employees.
• Must have a valid driver’s license and be over the age of 18.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively with guests and co-workers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to stand; walk; use hand to finger, handle, or feel; reach with hands and arms; stoop, climb or balance; specific vision, depth perception, and ability to adjust focus.
• Must be able to lift up to 50 pounds.
• Includes the use of machinery and equipment, such as golf cart, tram, shuttle, and mini-bus.

Responsibilities

• To uphold Lakeside’s Mission Statement, personally always representing its goals and values while on the Lakeside grounds, creating a pleasant and memorable stay for our guests.
• To uphold Lakeside’s four pillars of religion, education, cultural arts, and recreation by creating a department that welcomes all people to gather and participate in lifelong learning opportunities.
• Be knowledgeable of the events and programs, and also the history and mission of Lakeside.
• Be responsible for the care and cleaning of their shuttle transportation. Will be sure vehicle is charged up for daily duties.
• Will follow the route for regular shuttle runs.
• Ask questions of the guests, find out what they enjoy doing and make suggestions.
• Show the guests where they can have their questions answered (e.g., Administration Office, Waterfront Information Center).
• Be familiar with the history of Lakeside.
• Responsible for safely moving guests from the shuttle stops to the hotels and Hoover. Mack Mobile drivers will provide door-to-door shuttle service.
• Will be responsible for keeping cart or shuttle clean, restocking printed materials for guest use, and will follow procedure set for radio usage, charging of radios, charging of carts and fueling of shuttles. Those working at the start or end of shuttle service will be required to follow opening and closing procedures.
• Maintain open communication with other shuttle ambassadors on duty and employees of other departments.

Benefits

• Employees are eligible for a season pass provided they work a minimum of 24 hours per week during the season; employees receiving Lakeside provided housing are required to work a minimum of 32 hours per week.
• Season passes are for employment use only and must be returned on the employee’s last day of employment.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED