Shuttle Ambassador
About The Position
At Ravinia, we believe in the transformative power of shared, live-music moments and their ability to inspire individuals, strengthen communities, and foster a more connected world. Beyond presenting outstanding performances by the world’s greatest musicians, our mission as a not-for-profit organization is to develop broader, more diverse audiences and performers in the music industry with our Reach Teach Play® community engagement and education programs, our Steans Institute’s collaborative and experiential artistic training programs, and more. Together, Ravinia’s initiatives serve tens of thousands of students, families, and emerging professional musicians. Our 36-acre park is home to North America’s longest-running outdoor music festival and its most artistically diverse. Over 100 different events, featuring a mix of classical, rock, pop, jazz, R&B, indie, and country performers, make up a typical summer season across our open-air and indoor stages, including the annual residency of the Chicago Symphony Orchestra. Position Summary: Shuttle Ambassadors play an essential role in delivering an exceptional guest experience at Ravinia. Stationed at offsite park-and-ride locations, they serve as a primary point of contact for guests by providing accurate information about concerts, park amenities, and transportation logistics, while assisting with efficient shuttle boarding. In this role, Shuttle Ambassadors respond to a wide range of guest inquiries and are expected to maintain a strong knowledge of Ravinia’s events, policies, and grounds. They may also be required to return to the park to support guest departure and ensure a smooth and positive end-of-event experience. Shifts vary and may include hours from park opening through the conclusion of concerts.
Requirements
- 2-3 years of excellent customer service and communication skills
- Ability to address concerns, resolve conflict, and show empathy towards others
- Must enjoy interacting with the public
- Ability to work responsibly unsupervised
- Willingness to ask questions and learn
- Flexible with scheduling that includes evening hours weekdays and weekends
- Provide your own transportation to offsite locations and Ravinia
- Must be at least 18 years of age or older to apply
Responsibilities
- Provide a warm and welcoming experience for guests by responding to questions in a friendly, professional, and helpful manner
- Develop and maintain a strong working knowledge of the park, events, and guest services to accurately assist visitors
- Utilize appropriate resources and escalate inquiries when needed to ensure guests receive accurate and timely information
- Assist with offsite shuttle boarding prior to concerts
- Assist with guest departure on shuttles following concerts, helping to ensure an orderly, safe, and positive exit experience
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
