Shutte Overnight Supervisor

ABM•Nashville, TN

12d•$27

About The Position

The Airport Shuttle Supervisor position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Cleaners. Compensation: $27.00 annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program. ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM ABM Benefits Information Essential Functions: · Conducts quality improvement inspections within assigned areas of responsibility. · Ensures safety and satisfaction levels are meeting and/or exceeding expectations. · Assures the highest quality of customer satisfaction. · Assists with Training and Development · Provides guidance to Bus Operators and Fueler/Cleaners · Monitor the rotation of buses in service. · Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc. · Leads and participates in a team to ensure the successful operation of the shuttle bus service. · Conduct safety observations · Complete daily operational reports · Report performance issues to Management · Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc. · Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities. · Capability of working various shifts as Operations is 24/7 · This position requires implementing corrective action in cases of team member disciplinary issues, ensuring that necessary measures are taken to address performance or conduct concerns effectively.

Requirements

Must have a valid CDL A/B with Passenger Endorsement

Nice To Haves

Customer Service Experience
1 year of similar work experience
Proficiencies with the use of online applications and Microsoft Office

Responsibilities

Provides leadership and direction to team members.
Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors.
Provides positive coaching to team members.
Assists with the training of team members.
Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules.
Reports damaged, broken and out of work features/items.
Coordinate scheduling for extra service requests by client
Oversees and performs additional service requests.
Provides training to all new team members.
Attends and participates in all meeting and training sessions.
Completes time sheets, validates time sheet accuracy, and delivers time sheets to office.
Performs all tasks and duties required of your team.
Assign buses to Bus Operators
Assign tasks to Fueler/Cleaners
Complete required reports
Email communications
Can be positioned at Dispatch or in the Field
Miscellaneous duties as assigned.
Ability to work in various weather conditions.