Shula's Steakhouse Server - Hilton University of Florida Conference Center

Pyramid Global Hospitality•Gainesville, FL

95d•Onsite

About The Position

Shula’s Steak House, located inside the Hilton University of Florida Conference Center, is seeking an experienced and service-driven PM Server to join our evening dining team. This position plays a key role in providing an elevated, memorable dining experience aligned with the Shula’s brand standards.

Requirements

Prior serving experience in a full-service or upscale dining environment required
Strong food and beverage knowledge, including wine and cocktail familiarity
Excellent communication and multitasking skills
Ability to remain calm and organized in a fast-paced, high-volume setting
Professional appearance and positive attitude
Ability to stand for long periods and carry trays up to 25–30 lbs
Availability for PM shifts, weekends, and holidays

Responsibilities

Provide professional, attentive, and knowledgeable table service throughout the guest dining experience
Present menus, answer questions, make recommendations, and upsell food and beverage items
Accurately enter orders, communicate clearly with the kitchen, and ensure timely delivery of food and beverages
Maintain thorough knowledge of the menu, daily features, wine list, and cocktail offerings
Perform opening and closing side work, restocking, and station setup
Ensure dining and service areas remain clean, polished, and well-organized
Process payments accurately and follow all cash-handling and POS procedures
Resolve guest concerns promptly and professionally
Support teammates and maintain strong communication with servers, food runners, bartenders, and kitchen staff
Uphold all Shula’s and Hilton service, safety, and sanitation standards