SHS-ORGANIZATIONAL DEVELOPMENT SPECIALIST

Sparrow•Lansing, MI

About The Position

The OD Specialist is an individual with strong interpersonal and organizational skills who will play a role facilitating the programs associated with all training related activities handled by the Organizational Development (OD) team. Programs include but are not limited to: New Leader Orientation, Learning Management System (LMS) administration, Customer Service, Leadership Development, Rewards and Recognition programs, Change Management, and Engagement Survey administration. Utilizes appropriate OD models, tools and systemic approaches to drive initiatives that enhance organizational effectiveness.

Requirements

Experience or demonstrable aptitude/willingness to learn administrative and resource planning skills
Experience or demonstrable aptitude to learn training and healthcare related workflows
Experience or demonstrable aptitude to learn administration of Learning Management System (LMS)
Bachelor’s Degree in Human Resources relevant program OR Associates Degree in Business or relevant field and a minimum of 2 years customer service experience
Excellent verbal and written communication skills
Demonstrated strength in facilitation and delivering training to diverse workgroups
Problem solving skills
Ability to work independently and in a team environment using strong time management and organizational skills
Strong analytical skills
Flexibility and adaptability
Strong customer service and training skills.
Professionalism and self-motivation.
Computer knowledge required and ability to learn new software programs

Responsibilities

Provide support for organizational learning management system (LMS).
Interface with other departments to ensure LMS success and expanded use.
Assist in evaluating the impact of programs on individual or organizational performance.
Support New Caregiver and New Leader Orientation programs.
Coordinate development and delivery of educational programs and learning experiences for Leadership and Caregiver development, including participant tracking and reporting.
Facilitate problem solving, team building, and performance improvement meetings with diverse workgroups.
Work with OD team to research and recommend best practices.
Monitor, record, and evaluate training activities and program effectiveness
Assists in analyzing reports, training metrics, and training records for accuracy.
Participates on various project teams to develop new initiatives and programs aimed at improving organizational and associate effectiveness.
Performs other related duties as required.