Showroom Usher - Steady Extra

Wynn Resorts•Las Vegas, NV

3d•Onsite

About The Position

Reporting to the Showroom Supervisor, the Usher will be required to: Greet and engage with guests before, during and after the show. Check and scan tickets. Welcome guests and direct them to their seating location. Monitor each seating section to ensure our guests have an excellent experience. Provide excellent customer service. Watch stations throughout the show to monitor guest behavior including taking pictures, recording or disrupting those around them. Handle guest complaints and escalate as needed. Be knowledgeable of theater layout and show times. Visually sweep the theater at the end of the shows for lost and found items. Be aware of and enforce appropriate house rules. Monitor door and guest entry and exit. Remain at assigned post throughout the show/event unless taking an assigned break. Maintain a good understanding of evacuation procedures and be able to assist guests in an emergency evacuation situation.

Requirements

Must have a high school diploma or equivalent.
Minimum of one year of showroom theater experience preferred.
Minimum of one year of customer service-related experience preferred.
Candidates must be a minimum of 21 years or older.
Must have a professional appearance and demeanor.
Must have good conflict resolution skills.
Must have excellent attention to detail.
Must have excellent verbal communication skills.
Must be able to function in a stressful environment.
Must be a highly motivated self-starter and a hard worker.
Must have the ability to multitask.
Must possess excellent problem-solving skills.
Must be able to stand for extended periods of time
Must be able to work a flexible schedule (evenings, weekends

Responsibilities

Greet and engage with guests before, during and after the show.
Check and scan tickets.
Welcome guests and direct them to their seating location.
Monitor each seating section to ensure our guests have an excellent experience.
Provide excellent customer service.
Watch stations throughout the show to monitor guest behavior including taking pictures, recording or disrupting those around them.
Handle guest complaints and escalate as needed.
Be knowledgeable of theater layout and show times.
Visually sweep the theater at the end of the shows for lost and found items.
Be aware of and enforce appropriate house rules.
Monitor door and guest entry and exit.
Remain at assigned post throughout the show/event unless taking an assigned break.
Maintain a good understanding of evacuation procedures and be able to assist guests in an emergency evacuation situation.