Showroom Ticket Clerk - Excalibur

Excalibur Hotel & Casino • Alpharetta, GA

235d • $15

About The Position

Join our vibrant team at Excalibur as a Showroom Ticket Clerk and play a key role in creating unforgettable guest experiences! As a Ticketing Representative, you'll be responsible for performing a variety of duties, including ticket sales for shows, events, exhibits, and attractions at Excalibur and other MGM Resorts properties. You'll deliver exceptional guest service, exceed expectations in every interaction, and handle cash transactions with accuracy.

Requirements

• Must be at least 18 years old.
• Strong interpersonal skills with the ability to provide exceptional guest service.
• Knowledge of ticketing systems and processes is preferred.

Responsibilities

• Facilitate ticket sales for shows, concerts, events, exhibits, and attractions across all MGM Resorts properties, ensuring prompt, courteous, and efficient service.
• Promote additional events and experiences through upselling and cross-selling strategies to enhance guest satisfaction and revenue.
• Manage ticket orders, including will-call distribution, with accuracy and attention to detail for various events and attractions.
• Verify tickets prior to guest entry, ensuring compliance with safety protocols and venue regulations.
• Provide knowledgeable and detailed responses to guest inquiries regarding property facilities, services, and event details.
• Answer multi-line telephone systems using professional etiquette, assisting guests with inquiries and ticket reservations.

Benefits

• Wellness Incentives: Programs designed to support your physical and mental health.
• Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.
• Free Meals: Complimentary meals provided in our employee dining room.
• Free Parking: Parking available at no cost, both on and off shift.
• Health & Income Protection: Access to health and income protection benefits for eligible employees.
• Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed