Showroom Team Lead

Indochino • Manhasset, NY

100d • $19 - $21

About The Position

Indochino is always on the hunt for fashion enthusiasts to join our team! Currently, we are looking for a Showroom Team Lead to join our Manhasset Showroom. As the Showroom Team Lead, you will be an expert on Indochino style, design, quality, and service. You will provide mentorship to the other Style Guides and drive business by providing exceptional customer experience to all new and existing clients while also supporting the overall operational needs of the showroom.

Requirements

• Fashion-conscious and service-oriented.
• Sales and metric driven.
• Strong leadership and people management skills.
• Excellent written and verbal communication skills.
• Keen understanding of menswear products, fit, and fit process.
• Must be a self starter with strong solution oriented thought process.
• Ability to remain calm under pressure and lead a team during high energy situations.
• Must be able to multitask & manage time independently.
• Must be able to execute on timelines and expectations autonomously.
• Ability to recognize and react to changing work demands.
• Strong proficiency in IOS based programs and products.
• Strong proficiency in Excel & other MS Office programs.

Responsibilities

• Help achieve daily goals in order to drive sales and maintain customer service.
• Focus on driving key metrics to meet revenue expectations.
• Assist with the execution of daily operational requirements including: floor management, staff breaks and daily schedule management.
• Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a head of store.
• Hold staff accountable for metric-based goals and drive results through key performance indicators to drive key company metrics and meet revenue expectations.
• Held accountable for personal metric-based goals.
• Daily management of detailed customer appointment calendar to ensure every customer's satisfaction and excellent experience.
• Ensure customers experience is both seamless and unforgettable by leading by example and managing team in the moment to uphold Indochino's customer experience standard.
• Expected to manage customer issues with professionalism, tact and bottom-line point of view.
• Expected to bring feedback, ideas, and information forward to elevate merchandise and operational efforts.
• Acts as one of the subject matter experts on fit, product, and customer experience at Indochino both online and offline.
• Assists the Showroom Management Team in training and onboarding new Style Guides.

Benefits

• Ground floor opportunity: influence the strategic and operational direction of Indochino's growing retail department.
• Outstanding co-workers who are terrific and collaborative.
• Opportunity to work and partner with a variety of different teams from merchandising, technology, operations and anything in between.
• A dynamic environment shaking things up in the apparel world.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers