Showroom Team Lead
About The Position
Role: Showroom Team Lead / Customer Support Specialist Reports To: Branch Manager Job Summary: The Showroom Team Lead / Customer Support Specialist will interact with Showroom customers, Showroom personnel, and Branch Management by addressing inquiries and resolving complaints, generally providing a high level of customer support on Showroom products. Duties and Responsibilities: Interacts with customers via telephone, email, or in person to provide support and information on Showroom products. Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Provide feedback to Branch Management related to the overall progress and design development of the Showroom Department Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Develop Product Knowledge training, including a weekly sit down with each team member to review Showroom products (includes lighting, door hardware, plumbing, cabinet hardware, etc.) Set up Vendor PK’s for the Showroom Department staff. Maintain an organized and presentable display of Showroom Products in accordance with current Sales and Marketing strategies. Manage the Showroom Sales Department calling ques and dates Assist Showroom Department employees with quoting and warranty issues. Assist Showroom Department employees with organizing customer-oriented events Update Lighting Book with specifications and labels for Showroom lighting fixtures
Requirements
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
- High school diploma or equivalent.
- Customer service experience required.
Nice To Haves
- Experience with Showroom product preferred.
Responsibilities
- Interacts with customers via telephone, email, or in person to provide support and information on Showroom products.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Provide feedback to Branch Management related to the overall progress and design development of the Showroom Department
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Develop Product Knowledge training, including a weekly sit down with each team member to review Showroom products (includes lighting, door hardware, plumbing, cabinet hardware, etc.)
- Set up Vendor PK’s for the Showroom Department staff.
- Maintain an organized and presentable display of Showroom Products in accordance with current Sales and Marketing strategies.
- Manage the Showroom Sales Department calling ques and dates
- Assist Showroom Department employees with quoting and warranty issues.
- Assist Showroom Department employees with organizing customer-oriented events
- Update Lighting Book with specifications and labels for Showroom lighting fixtures
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
