Showroom Salesperson
About The Position
You will: Provide expert product selection assistance and design advice to our showroom customers. Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing. Provide hospitality and warmly welcome each customer. Articulate your showroom value proposition to get your customer’s attention, engage them, teach them, and show them the value you provide. Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward. Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability. Use sales reports and sales forecasting tools to meet or exceed established sales targets. Enter sales orders and bids, expedite purchases, and stay engaged with customers from the beginning to the end of projects. Process showroom sale returns and refund paperwork in accordance with Company policy and procedure. Keep showroom clean, neat, current, stocked, and safely displayed. Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Requirements
- 1+ years’ experience in customer service or sales, plumbing showroom sales preferred
- Knowledge of products sold in the showroom preferred
- Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.
- Demonstrate outstanding customer service and verbal/telephone communications skills.
- Demonstrate a deep product knowledge related to kitchen/bath trends and be able to answer customer questions and identify opportunities to upsell or cross sell.
- Be able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.
- Be able to build influential relationships and trust with key vendor partners.
- Be able to build positive working relationships and inspire teamwork with co-workers.
- Be able to plan, organize, and multi-task.
- Be able to learn and operate the computer related systems used to process orders.
- Read, write, speak and understand English.
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Nice To Haves
- Be knowledgeable of kitchen and bath design trends.
Responsibilities
- Provide expert product selection assistance and design advice to our showroom customers.
- Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing.
- Provide hospitality and warmly welcome each customer.
- Articulate your showroom value proposition to get your customer’s attention, engage them, teach them, and show them the value you provide.
- Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.
- Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability.
- Use sales reports and sales forecasting tools to meet or exceed established sales targets.
- Enter sales orders and bids, expedite purchases, and stay engaged with customers from the beginning to the end of projects.
- Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
- Keep showroom clean, neat, current, stocked, and safely displayed.
- Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Benefits
- Medical, dental, vision, and prescription coverage
- Accident and Hospital Indemnity coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare and dependent care
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
- Paid pregnancy and parental leave
- Paid day of community service
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
