Showroom Sales Support Representative-Residential Builder

Ferguson Enterprises•Portland, OR

4d•$23

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently seeking the right individual to fill an immediate need for a Showroom Sales Support Representative. Hours are Monday to Friday 8:00 a.m. to 5:00 p.m. and every 5th Saturday

Requirements

Prior customer service experience is preferred.
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
Ability to react well in a fast-paced environment & follow through on commitments.
Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
General digital literacy including Microsoft Office and CRM platforms like salesforce.
Ability to quickly learn product knowledge and processes.
Ability to multitask
Excellent communication, time management and organizational skills

Responsibilities

Work hand-in-hand with Outside Sales and Showroom Consultants by performing the behind the scenes sales functions that ensure our customer's needs are being met.
Support the Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing for our Showroom customers and Builders.
Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.
Ability to effectively use customer relationship management (CRM) system and phone system.

Benefits

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.
Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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