Showroom Sales Supervisor (full-time)

Tonal • New York, NY

129d

About The Position

Tonal is looking for a Showroom Sales Supervisor to mentor our Showroom Sales Specialists at our Westchester Showroom. In this role, you will be a critical component in driving sales at the Showroom. You’ll be leading the sales floor, and working closely with Sales Specialists to provide an exceptional client experience. If you’re passionate about fitness, have a high bar for client experience, and love to solve challenging problems, Tonal is the place for you.

Requirements

• 2+ years of sales experience in retail, fitness, service or hospitality industries
• Ability to deliver great client experiences that build loyalty and deliver measurable sales results
• Strong verbal and written communication skills
• Flexibility, ability to adapt quickly and react positively to business needs and changes in strategies
• Strong problem-solving skills
• Organized and accountable by following through on the next steps
• Flexibility to work a standard retail schedule, including evenings, weekends, and holidays
• Minimum of 18 years of age

Nice To Haves

• Fitness industry experience
• Luxury or high-end product experience
• Proficiency with Apple Products, Google Suite, and Salesforce a plus
• Supervisory experience is preferred

Responsibilities

• Develop a deep knowledge and understanding of Tonal’s product, technology, and brand image
• Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in clients
• Drive conversations to figure out each client's specific needs/fitness goals and educate them on how Tonal can support their unique fitness journey
• Deliver on and exceed sales goals
• Maximize sales through exceptional client relationships and impactful in-store service
• Maintain client information, preferences and feedback using established Tonal sales systems (Salesforce)
• Conduct phone and/or email outreach to new clients to communicate updates and follow-ups
• Maintain an organized and clean sales floor area with attention to detail
• Provide direction and guidance to Sales Specialists to ensure efficient and effective floor operations, client service, and floor coverage
• Train Sales Specialists on product knowledge and Showroom procedures such as the checkout process, client nurture cycle, and in-store experience
• Perform opening and closing procedures
• Create and maintain an environment of strong sales and exceptional client service through teamwork, providing informal coaching and support when needed, and leading by example
• Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees