Showroom Sales Concierge
About The Position
Mill Creek Lumber & Supply Company, a trusted leader in the building materials industry since 1934, is proud to serve homeowners, builders, contractors, architects, and designers with high-quality products and exceptional service. Our showroom is a destination for premium millwork solutions, offering doors, windows, mouldings, stair parts, hardware and specialty items to support projects of every size and style. The Showroom Sales Concierge is the first point of contact for customers entering the Mill Creek Lumber & Supply showroom. This role blends hospitality, customer service, and sales support to create an exceptional customer experience for homeowners, builders, designers, and contractors. The Concierge ensures every guest feels welcomed, supported, and guided to the right products and team members while maintaining a polished, organized, and inspiring showroom environment.
Requirements
- High school diploma or equivalent
- 1+ years of experience in customer service, hospitality, retail, or showroom environments
- Strong interpersonal and communication skills
- Professional appearance and demeanor
- Ability to multitask and stay organized in a fast-paced setting
Nice To Haves
- Experience in building materials, home design, construction, or interior finishes
- Familiarity with CRM systems, POS systems, or Microsoft Office
- Sales support or front-desk experience in a design-oriented environment
Responsibilities
- Greet all showroom guests warmly and professionally upon arrival
- Create a welcoming, knowledgeable, and service-oriented first impression
- Engage customers to understand their project needs and connect them with the appropriate sales consultant or specialist
- Provide refreshments, brochures, samples, and general product information as appropriate
- Assist sales consultants by preparing sample boards, product literature, and displays
- Help manage appointments, walk-in traffic, and customer flow within the showroom
- Support follow-up activities such as thank-you notes, appointment confirmations, and basic customer communications
- Enter and update customer information accurately in internal systems
- Maintain a clean, organized, and visually appealing showroom at all times
- Ensure displays, samples, signage, and marketing materials are current and well-stocked
- Assist with seasonal resets, vendor displays, events, and open houses
- Answer incoming calls and route inquiries appropriately
- Assist with light administrative tasks, filing, and document preparation
- Collaborate closely with showroom sales staff, managers, and vendor partners
- Uphold Mill Creek’s brand standards, values, and commitment to customer service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
