Showroom Assistant at NY Design Center (Part-Time Hourly)

Fermob USA•New York, NY

1d•Onsite

About The Position

Fermob USA is the North American branch of Fermob, the renowned French outdoor living brand. Serving the United States and Canada for over 20 years, we have brought Fermob furniture to American homes, workplaces, hotels, restaurants, and public spaces, with the aim of sharing the French “joie de vivre” and our love of French design. We bring people together – outdoors and indoors – and when people are connected, good things happen. For this role, we are looking for a relationship-driven, outgoing, and detailed individual who is passionate about the market for outdoor and indoor furniture and enjoys working cooperatively with diverse clients and multiple internal teams. In this role the Showroom Assistant is responsible for supporting sales to consumers and residential designers via in-showroom consultations, email, and phone. The ideal candidate will be able to build lasting relationships and provide excellent customer service while working independently. This position is part of the Fermob USA Customer Service team and reports to the Corporate Services Manager.

Requirements

3+ years showroom or outside sales experience in B2B or B2C environment
Outstanding communication skills
Highly flexible work attitude
Ability to handle, manage, and prioritize competing demands
Creative problem-solving ability
Strong work ethic and customer centric sales approach
Attention to details
CRM and ERP knowledge – Sage, Salesforce preferred
Proficiency with Microsoft Office and Google Suite applications
Strong focus on TEAMWORK

Nice To Haves

Experience working in a US subsidiary with European headquarters a plus

Responsibilities

Become an expert in product, brand, and the appropriate use of products
Guide customers through the quote, sales order, and delivery / installation process
Process consumer and designer orders in the company ERP system
Report on lead generation as well as showroom sales activities
Arrange or assist with showroom set-up, showroom redesign, sample loan program, and mailing of marketing materials, etc.
Maintain appearance and cleanliness of showroom to Fermob’s standards
Work with marketing team on coordination of showroom, trade, and design events
Attend appropriate trade shows and industry events as needed
Maintain and support existing consumer and designer client network
Support the Fermob USA team with related tasks as needed
Other duties as assigned