Showroom Manager

Phillip Jeffries•San Francisco, CA

2d•$100,000 - $125,000•Onsite

About The Position

Phillip Jeffries is searching for a high energy individual that that is excited about making an impact from day one. As the Showroom Manager, you will be responsible for managing all facets of a luxury showroom – assisting with project management, coordinating with cross-functional teams to ensure systems and processes are in place, and onboarding new showroom staff. The ideal candidate will have sales and management experience (interior design industry and/or luxury retail sales is ideal). Most importantly, the Showroom Manager will be the brand ambassador for the San Francisco market, maintaining Phillip Jeffries unique culture and image from afar! This position will report directly to the Director of North America Showrooms and will be based in our San Francisco Showroom.

Requirements

5+ years’ experience in a sales management role within high end luxury brand environment
5 years inside/outside sales experience in a showroom, retail or architectural design firm
Must currently live within the San Francisco, CA territory
Background in interior design industry and/or luxury retail sales
Proven team builder with the ability to coach and develop a sales team
Self-motivated leader with excellent communication skills, both verbal and written
Innovative approach to selling with a client-centric mentality
Exceptional time management skills with ability to multi-task
Resilient with the ability to pro-actively overcome challenges
Ability to inspire trust, integrity and professionalism
Innovative and strategic thinker who promotes process improvements
Ability to take charge, drive for results and make sound decisions quickly
Ability to negotiate and close deals
Digitally savvy – willing and able to connect with clients both virtually and in person
Proficient in all Microsoft Office applications: working knowledge of CRM systems
Must be willing to travel for PJ Sales Meetings and events.
Bachelor’s degree or equivalent

Nice To Haves

Well connected within the luxury design trade around the showroom
Wallcovering background/exposure a plus

Responsibilities

Assigning and auditing performance of showroom sales team
Ensure processes are being followed
Continuous development and mentoring of direct reports
Reviewing monthly commissions to ensure correct salespeople are coded and paid correctly
Maintaining travel plans in/out of market for the Manager role and team
Directing team on yearly company-wide initiatives as requested and required to achieve on-going company success.
Facilitating resolution of escalated claims
Reviewing and approving discount requests for direct reports
Consistently innovating and creating new showroom client experiences, operations and sales strategies, systems, processes in the PJ Showrooms that keep the company on the forefront of our industry and ahead of our competition
Ensure optimal staffing levels and coverage to maintain seamless showroom operations and exceptional customer service.
Maintain regular communication and updates to the Vice President of Sales and Director of Showrooms on team performance and initiative progress
Collaborating with cross-functional leaders and teams to accomplish business objectives
Providing world-class customer service
Hosting Showroom events
Making sure displays are updated according to processes
Coordinating installers for vignettes and boards according to process
Liaising with Design/Visuals for display selections
Presenting the PJ brand in the showroom
Compiling project shops as needed
Completing sample/lead follow up as needed – converting to sales
Planning events from conception to execution
Pipeline management for all team members- leading execution to completion
Completing Sales Analysis – following processes to convert all opportunities to closed sales
Proactively recognizing cross selling opportunities
Tracking and measuring the team's input of all HPA’s to ensure goals are obtained within CRM platform
Sending/delivering thank you notes to clients
Becoming a trusted resource and develop lasting relationships with clientele
Completing stock checks
Being the leading wall covering concierge for our clients
Creating, owning and maintaining Strategic Plan for my team
Creating an annual budget for showroom and teams with quarterly audits with finance processes in place
Following goals as outlined while constantly monitoring pipeline and recognizing opportunities in the processes
Understanding the sales compensation levels for the team and strategizing and maintaining alignment with company mission
Overseeing the account list management for the team and following process
Knowing the sample distribution processes in place
Knowing sales forecasting by processes in place

Benefits

Competitive annual salary ranging from $100,000 - $125,000, based on your industry experience and background.
Annual company bonus opportunity to reward your performance
Annual Cost of Living increases that honor your growth and commitment
Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required
Comprehensive medical coverage with employee premiums as low as $40 per month
Coverage options for spouse, domestic partner, civil union partner, and family
Health Reimbursement Account (HRA) to offset medical expenses
Prescription, dental, and vision coverage to support whole-person wellness
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Employee Assistance Program that supports your mental, financial, and physical well-being
Pet insurance for your four-legged companions
20 paid personal days each year to relax, recharge, or travel
Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve
Additional paid time off during our annual company closure between Christmas and New Year’s
Earn extra paid time off by completing your annual wellness physical
Up to three paid days each year to give back through volunteer work
Structured onboarding plan with clear 30, 60, and 90-day milestones and continued training for long-term success
Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
Access to Working Advantage with discounts on travel, entertainment, and everyday purchases