Showroom Host - Part Time (Horseshoe LV)

Caesars Entertainment•Las Vegas, NV

About The Position

JOB SUMMARY: To monitor the quality of service to customers attending shows/events in entertainment venues and assist in shows/events preparation and conclusion. Responsible for scanning show tickets, escorting guests to their assigned section, and securing the venue during a show performance. During all showroom and theater performances ensuring operational efficiency and the highest level of customer service is achieved. ESSENTIAL JOB FUNCTIONS: Showroom Hosts to ensure the customer transaction and attendance is to the Caesars Entertainment top tier satisfaction and that all show queues are correctly executed Upon arrival, make sure that the theater is in presentable condition prior to opening doors – refer to Daily Inspection Checklist. Attend pre-shift meeting with Showroom Supervisor, as scheduled prior to opening doors. Attendance is mandatory. Be in assigned area by designated time, on radio and earpiece, ready to work. Work directly with Showroom Supervisor to ensure that all policies and procedures are correctly executed Work directly with Box Office to ensure VIP & VVIP guests are handled appropriately, seating reconfigurations are known and managed, Exhibit sound judgement when making decisions that affect the flow of the customers in and out of the venues Ability and willingness to work any assignment. (Assignments include, but not limited to, checking patrons’ cameras or any recording devices, setup and strike of chairs, tables, entrance stanchions, sign holders, taking and/or scanning tickets, handing out programs, escorting patrons to seats, , assist patrons’ special needs, such as helping those with wheelchairs, coordinating backstage tours, etc.) Understand and perform duties of assignment. Monitor physical surroundings in assigned area prior to and throughout show for safety, cleanliness and functionality; notify the Showroom Supervisor of concerns. Respond quickly and courteously to patrons’ needs, questions, comments, or concerns with answers and/or action. At end of show/event, walk through assigned area retrieving lost items, etc. and turn them in to Security. Submit assigned reports as directed

Requirements

Enjoy working with public
Ability to provide quality customer service
Ability to solve problems quickly and courteously
Excellent communication and problem-solving skills, including ability to maintain composure under stress
Part time, flexible shifts, available to work nights and weekends, including holidays
Understand and adhere to established policies and procedures
Actively assist with established Front of House emergency procedures
Familiar with location and operation of emergency exits and equipment
Assist House Manager with procedures for injuries, medical problems, etc
Assist patrons with ADA / special needs
Ability to provide accurate knowledge to patrons regarding venue logistics
Ability to write show reports
Ability to read event ticket (visual acuity corrected to read as small as 11-font print) in dim lighting with use of flashlight
Ability to repeatedly climb stairs – up and down – to provide effective staff coverage in all areas of venues, as needed
Ability to lift 75 lbs. items such as stanchions, boxes, chairs, tables etc
Ability to stand/walk for long periods, sometimes for the entire duration of the show/event
High School graduate or equivalent
Must be at least 21 years of age
Must have excellent written and verbal skills
Strenuous duties include substantial amount of standing, walking, bending and lifting
Must be able to comply with all physical and mental requirements
Must be able to work in a loud and dark environment

Nice To Haves

Prior customer service experience preferred
Experience in a theater/show/event setting is highly desired
Prior military, police, or security background is a plus, but not required for this position

Responsibilities

Monitor the quality of service to customers attending shows/events
Assist in shows/events preparation and conclusion
Scan show tickets
Escort guests to their assigned section
Secure the venue during a show performance
Ensure customer transaction and attendance is to the Caesars Entertainment top tier satisfaction
Ensure all show queues are correctly executed
Make sure that the theater is in presentable condition prior to opening doors
Attend pre-shift meeting with Showroom Supervisor
Work directly with Showroom Supervisor to ensure that all policies and procedures are correctly executed
Work directly with Box Office to ensure VIP & VVIP guests are handled appropriately
Manage seating reconfigurations
Exhibit sound judgement when making decisions that affect the flow of the customers in and out of the venues
Work any assignment
Monitor physical surroundings in assigned area prior to and throughout show for safety, cleanliness and functionality
Notify the Showroom Supervisor of concerns
Respond quickly and courteously to patrons’ needs, questions, comments, or concerns with answers and/or action
Retrieve lost items and turn them in to Security
Submit assigned reports as directed