Showroom Host - Part-Time (Horseshoe LV)

Caesars Entertainment • Las Vegas, NV

83d

About The Position

To monitor the quality of service to customers attending shows/events in entertainment venues and assist in shows/events preparation and conclusion. Responsible for scanning show tickets, escorting guests to their assigned section, and securing the venue during a show performance. During all showroom and theater performances ensuring operational efficiency and the highest level of customer service is achieved.

Requirements

• Enjoy working with public.
• Ability to provide quality customer service.
• Ability to solve problems quickly and courteously.
• Excellent communication and problem-solving skills, including ability to maintain composure under stress.
• Part time, flexible shifts, available to work nights and weekends, including holidays.
• Prior customer service experience preferred.
• Experience in a theater/show/event setting is highly desired.
• Understand and adhere to established policies and procedures.
• Actively assist with established Front of House emergency procedures.
• Assist House Manager with procedures for injuries, medical problems, etc.
• Assist patrons with ADA / special needs.
• Ability to provide accurate knowledge to patrons regarding venue logistics.
• Ability to write show reports.
• Ability to read event ticket in dim lighting with use of flashlight.
• Ability to repeatedly climb stairs to provide effective staff coverage.
• Ability to lift 75 lbs. items such as stanchions, boxes, chairs, tables etc.
• Ability to stand/walk for long periods, sometimes for the entire duration of the show/event.
• Education: High School graduate or equivalent.
• Experience: Prior military, police, or security background is a plus, but not required.

Responsibilities

• Ensure customer transaction and attendance is to the Caesars Entertainment top tier satisfaction and that all show queues are correctly executed.
• Make sure that the theater is in presentable condition prior to opening doors - refer to Daily Inspection Checklist.
• Attend pre-shift meeting with Showroom Supervisor, as scheduled prior to opening doors.
• Be in assigned area by designated time, on radio and earpiece, ready to work.
• Work directly with Showroom Supervisor to ensure that all policies and procedures are correctly executed.
• Work directly with Box Office to ensure VIP & VVIP guests are handled appropriately.
• Exhibit sound judgement when making decisions that affect the flow of the customers in and out of the venues.
• Ability and willingness to work any assignment, including checking patrons' cameras, setup and strike of chairs, tables, entrance stanchions, sign holders, taking and/or scanning tickets, handing out programs, escorting patrons to seats, assisting patrons' special needs, coordinating backstage tours, etc.
• Monitor physical surroundings in assigned area prior to and throughout show for safety, cleanliness and functionality.
• Respond quickly and courteously to patrons' needs, questions, comments, or concerns.
• At end of show/event, walk through assigned area retrieving lost items and turn them in to Security.
• Submit assigned reports as directed.

What This Job Offers

• Job Type: Part-time
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees