Showroom Customer Service Representative

FERGUSON•Roanoke, VA

1d•Onsite

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries, including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. As a Fortune 500 company with approximately 36,000 associates across 1,700 locations, Ferguson aims to make customers' complex projects simple, successful, and sustainable. The company is a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S. Ferguson is looking for a Showroom Customer Service Representative who enjoys meeting people, providing phenomenal customer service, and contributing to a multi-billion-dollar organization.

Requirements

Results oriented, able to meet goals, build relationships, and enjoy a team environment
Excellent communication for phone/in-person sales, time management and organizational skills
Ambition to succeed and self-motivated
General digital literacy
Ability to multi-task
Passion for customer service
Ability to learn quickly

Nice To Haves

0-3 years of prior customer service experience
Knowledge of plumbing fixtures, lighting, and appliances

Responsibilities

Assist customers on the showroom floor
Strive to increase knowledge of entire product offering
Support efforts of Outside Sales Associates
Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met
Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information