Showroom Coordinator

Viking Range • Chicago, IL

2d

About The Position

The Showroom Coordinator/Concierge is responsible for coordinating all showroom events, delivering exceptional customer service, and providing education about Middleby Brands. Showroom clients include interior designers, architects, builders, dealers, the consumer, and the A&D (Architecture & Design) community. This role involves partnering closely with the Chef and Brand Ambassador for daily showroom operations, maintaining showroom appearance, handling phones and voicemails, guiding clients through the showroom with an informative approach, and concluding their visit with timely specs, quotes, and dealer connections for equipment interests. Responsible for coordinating the schedule for showroom, cooking, dealer, designer, and training events. Managing calendar, event schedule details, and hotel bookings. Check on showroom supplies, such as water, sodas, beer, and advise the Chef, so it can be purchased. Maintain and order product catalogs, showroom cards, and update price binders. Welcome customers, assist them in the tour of the showroom, educate them, and answer their questions. Then enter their information into the CRM. Close the experience with a spec, quote, and dealer connect of all clients’ equipment interests. Opening and closing of showroom. Build showroom relationships and deliver a positive experience for retail customers, dealers, designers, builders, and members of the A&D community. Assist chefs with all showroom food events, set up, service, and break down.

Requirements

• 5 years’ experience preferably in the appliance industry, culinary, food and beverage, or related professional area OR 2-year degree from an accredited university, 2 years’ experience preferable in the appliance industry, culinary, food and beverage, or related professional area
• Excellent verbal and communication skills (interpersonal, demonstration, and presentation)
• Strong customer service skills
• Ability to work independently or as part of a collaborative team
• Problem solving and creative thinking
• Ability to work under pressure while maintaining positive behavior
• Excellent time and resource management skills
• Computer and software proficiency in MS Suite and other applications required
• Perform multiple activities and meet deadlines

Responsibilities

• Coordinating all showroom events
• Delivering exceptional customer service
• Providing education about Middleby Brands
• Partnering closely with the Chef and Brand Ambassador for daily showroom operations
• Maintaining showroom appearance
• Handling phones and voicemails
• Guiding clients through the showroom with an informative approach
• Concluding their visit with timely specs, quotes, and dealer connections for equipment interests
• Coordinating the schedule for showroom, cooking, dealer, designer, and training events
• Managing calendar, event schedule details, and hotel bookings
• Checking on showroom supplies, such as water, sodas, beer, and advise the Chef, so it can be purchased
• Maintaining and order product catalogs, showroom cards, and update price binders
• Welcoming customers, assist them in the tour of the showroom, educate them, and answer their questions
• Entering customer information into the CRM
• Closing the experience with a spec, quote, and dealer connect of all clients’ equipment interests
• Opening and closing of showroom
• Building showroom relationships and deliver a positive experience for retail customers, dealers, designers, builders, and members of the A&D community
• Assisting chefs with all showroom food events, set up, service, and break down

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 101-250 employees