Showroom Coordinator, Premier Kitchen & Bath

PACE Supply • Santa Rosa, CA

12d • Onsite

About The Position

Join us at our PBK Showroom, Santa Rosa location as our new Front Desk Coordinator/Receptionist. In this role, you'll be at the forefront of our beautifully designed showroom, greeting visitors with a smile and ensuring their experience is second to none. From managing phone calls to coordinating administrative tasks, your excellent communication skills, friendly demeanor, and ability to multitask will be put to good use. Our fast-paced environment requires someone who is highly organized, detail-oriented, and able to handle a variety of tasks with accuracy and efficiency. If you're excited to contribute to a team that values innovation, customer service, and a shared responsibility to deliver the best, we'd love to hear from you. Every member of our team plays a critical role in delivering this unique, immersive experience. We strive to ensure that from the moment a customer steps into our showroom until their dream appliance is installed in their home, they are treated to an unrivaled level of service. We believe that an exceptional customer journey is not just about selling top-tier appliances; it's about building relationships, understanding individual needs, and going the extra mile to make our clients' dreams a reality. This philosophy of excellence is deeply ingrained in our company culture and resonates through every interaction we have with our customers. Working at PACE Supply offers you the opportunity to be part of this exciting journey. You'll join a team that values creativity, innovation, and a shared responsibility to provide the best experience possible for every customer. It's an incredible opportunity to contribute to a pioneering company and leave a lasting impact on people's lives.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of Receptionist or Administrative Experience in a Corporate Setting.
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with team members, clients, and vendors.
• Ability to read and understand English for business necessity.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Enthusiastic and motivated attitude.
• Experience in office procedures, including typing and filing.
• Typing speed of at least 40 words per minute.

Nice To Haves

• Previous experience in a receptionist or customer service role preferred.

Responsibilities

• Warmly welcome customers as they enter the showroom, creating a positive first impression and establishing an inviting atmosphere.
• Direct customers to appropriate sales team members based on their specific needs and interests.
• Offer and serve refreshments to our customers, ensuring they are comfortable during their visit.
• Participate actively in the planning and preparation of in-store events, contributing to the execution of successful brand experiences.
• Maintain the appearance and cleanliness of the showroom, ensuring a neat, organized, and aesthetically pleasing environment.
• Answer overflow calls in a professional and courteous manner, providing necessary information or directing callers to the appropriate department.
• Accept and manage deliveries and couriers, ensuring accurate tracking and receipt.
• Schedule appointments for the sales team, optimizing their time and customer service.
• Verify and report metrics from the showroom's foot-traffic tracking system, contributing to the understanding of customer behavior and showroom performance.
• Maintain a friendly, cheerful, and courteous demeanor at all times, embodying the company's commitment to exceptional customer service.

Benefits

• PACE Supply is proud to be an employee-owned corporation.
• We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days!
• We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees