Shopper (Coconut Grove)

MILAMS MARKET•Miami, FL

5d•$17•Onsite

About The Position

The Shopper is responsible for selecting, processing, packaging, and staging the customer orders for both Curbside Pickup and Delivery. The Shopper is directly responsible for ensuring Quality, Variety, and Service for the end customer through adherence to Company Policies and a timely shopping process, while also assisting the store in delivering QVS to its in-store customers at the same time. Schedule: Shoppers, as with all staff, are needed specifically at the days and times they are scheduled in order to properly fulfill orders that the store receives at any given time. Adhering to schedules and arriving to work before the start of the scheduled shift is imperative for Shoppers, as well as timely communication of any deviations to appropriate members of Management. As Holidays generally represent peak demand for our business, Shoppers must be available to work on and around Holidays. Shoppers should also be available to work at least one Saturday or Sunday each week, to ensure proper staffing for weekend business. Duties: The Shopper will perform whatever is necessary to fulfill his/her responsibilities in accordance with the Company’s Mission, Associate Handbook, and policies. These duties include, but are not limited to, the following:

Requirements

Unwavering commitment to Milam’s Markets philosophy of QVS (Quality, Variety, Service… second to none)
Works well with others and contributes to the success of others
100% Honesty and truthfulness
Energizing and standard-setting work ethic
Reliability and punctuality in adherence to work schedules
A “whatever it takes” attitude
At least 21 years of age (purchases age requirements for items at checkout).
Physical ability to perform duties listed above, including standing for prolonged periods of time, lifting 40 pounds, and climbing step stools/ladders.
Prior experience in supermarket retail or similar Shopper position
Minimal recorded absences or tardiness
Demonstrates tactful customer service abilities and concern for the customer
Exhibits a mind-set for problem-solving and solutions

Responsibilities

Remaining vigilant for incoming orders on Shopper Device and accepting orders within three minutes
Prioritize in-store customers at all times, including providing assistance
Properly care for Shopper Device and ensure Device is checked in at the end of shift
Efficiently shop orders to ensure high rate of shopping speed, at no more than 1.2 minutes per item (no less than 50 items per hour).
Correctly identify and select items in accordance with customers specifications
Inspect merchandise for Quality before adding to basket (inferior quality items should be pulled form shelf)
Properly record items selected in the Shopper Application on the Device
Minimize “out-of-stocks” or “refunds” on orders by recommending replacement items
Maintain a customer rating of 4.5 stars or higher
Contribute to a “team” culture within the store, assisting other areas of the store where possible during the shop
Blocking/Facing shelves/displays during the shop to maximize QVS
Retrieve “Go-backs” from the shelves and return to proper location
Pull inferior quality items (i.e. damaged or expired) from the shelf
Shopping items from backstock/top shelf when possible
Shopping high volume items (i.e. water, soda) from displays or backroom inventory to ensure the shelf stays filled.
Perform daily cleaning of staging equipment to ensure QVS
Perform other cleaning, stocking, bagging, cashiering, etc. roles as directed by management