Shopkeeper
About The Position
At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art. The job of the Shopkeeper is to lead the Shop team by training and role modeling exceptional customer service, beautiful scooping, hustling through lines and late night deep cleaning, and treating all customers and team members with care and respect. Shopkeepers are full-time employees also responsible for accounting, scheduling, inventory/ordering, and all HR functions (hiring, training, development, and performance management of all team members). This full-time position also involves working variable shifts, including opening shifts, closing shifts, and/or weekend shifts
Requirements
- Passionate about customer service and inspires passion in their team
- Strong work ethic, good heart, and team-first mentality
- Exceptional organizational and time management skills with the ability to prioritize and achieve competing deadlines
- Creative, resourceful, and proactive problem solver
- Energetic, positive, and skillful communicator
- Eagerness to adapt and grow as a leader
- Committed to the well-being of their shop team, their community, and the environment around them.
Nice To Haves
- Prior management experience, particularly in the service industry, is a plus but is not required
Responsibilities
- Lead the Shop team
- Training
- Role modeling exceptional customer service
- Beautiful scooping
- Hustling through lines
- Late night deep cleaning
- Treating all customers and team members with care and respect
- Accounting
- Scheduling
- Inventory/ordering
- All HR functions (hiring, training, development, and performance management of all team members)
Benefits
- Competitive salary
- Monthly bonus potential for shop performance
- Excellent insurance (health, dental, vision)
- Paid time off, including sick, vacation, and holiday pay
- 4% match on 401k contributions after 3 months of employment
- A one-month paid sabbatical after 3 years of continuous service
- Annual paid day to volunteer for a non-profit organization that matters to you
- 50% discount at Jeni’s Scoop Shops and online
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
51-100 employees
