Shop Technician

The Raymond Corporation•Fairburn, GA

16d•Onsite

About The Position

As a Service Shop Technician, you will perform mechanical, hydraulic, electrical, and cosmetic repairs and maintenance on electric and internal combustion lift trucks, as well as various material handling equipment and other related machinery, primarily within a supervised shop environment. Your role is essential in ensuring complete customer satisfaction by delivering high-quality service in a polite and professional manner.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.
High school education, plus one to three years of mechanical, electrical, and hydraulic experience in a similar environment, or equivalent in college or vocational education.
Demonstrate good mechanical and electrical aptitude.
Ability to read and interpret schematics and necessary service and training manuals.
Ability to effectively utilize volt, ohm, and multi-meters.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to safely operate drills, grinders, presses, forklifts, hoists, overhead cranes, and personal hand tools.
Ability to communicate effectively with customers, management, and co-workers.
Ability to understand and follow verbal and/or demonstrated instructions.
Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer needs.
Ability to draw upon available support resources within the company and recognize when it is appropriate to do so.

Nice To Haves

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Responsibilities

Perform quality scheduled maintenance, new equipment installations, approved modifications, and minor/major equipment overhauls, ensuring adherence to policies and procedures in a timely manner.
Rebuild and repair components as necessary.
Perform factory-authorized modifications per specifications.
Effectively analyze problem situations pertaining to breakdowns of customer equipment and recommend actions to correct the situation.
Observe, analyze, and determine corrective courses of action for service and repair of customer equipment.
Perform necessary repairs to resolve analyzed situations in a professional and productive manner.
Provide sanding, lubrication, operational testing, and minor welding within capabilities.
Exhibit a professional demeanor and promote goodwill between the company and customers by providing a superior level of customer service.
Provide field service support as needed.
Prepare necessary documentation relating to each repair in a neat and accurate manner.
Follow safety rules and ensure that hazardous waste is disposed of properly.
Account for 100% of paid time.
Perform parts and supply lookup and ordering.
Responsible for keeping the work area clean and free of clutter and ensuring personal/shop tools are clean and in good repair.
Follow Carolina Handling's safety and housekeeping guidelines when performing all repairs.
Perform any other duties as assigned or required to support the company's overall operations and objectives.

Benefits

Medical, Dental and Vision Insurance, Prescription Drug Plan.
Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.
Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.
Annual Uniform & Boot Allowance
Growth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.
Paid On the Job Training
Opportunity for Increased Income: With uncapped overtime hours, there's no limit to how much you can earn.
Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.
Company-sponsored social events and team-building activities.
Employee recognition program