Shop Supervisor - CAT Support

Holt Cat•Georgetown, TX

20h

About The Position

This position is primarily responsible for meeting production goals, monitoring shop repair, and services. Other responsibilities include a review of all flat rates in a timely and accurate manner; communication daily with the Manager about schedule and job/turnaround time and scheduling workload between departments and salespeople. Provide accurate and timely daily updates on production and manpower available to the Manager to provide customer satisfaction and scheduling of new work. Establish and mutually agree upon and communicate job expectations to internal and external customers to ensure customer satisfaction according to our mission and core business values. Review all flat rate quotes and projects to ensure a fair return on our company investment and provide a fair value to our customers. Establish; monitor and evaluate quality control standards for all jobs. (Develop a standard of performance for all shop employees.) Provide the Manager with service SIMS reports ensuring work order accuracy and proper information for warranty claims. Provide the Manager with machinery and tooling requests for capital budget consideration. This information must include pricing and availability.

Requirements

Minimum 5 years of shop repair and troubleshooting experience
Must be proficient with computers (Excel, Word, Outlook)
Must be a well-organized, thoughtful, and self-motivated person with good people skills
Must be able to hours of the position which are 6:30 AM – 5:00 PM – Monday – Friday. Occasional additional hours as required
Must have a steady employment history
Exceptional customer service skills. Must be able to interact well with customers and fellow employees
Must have a valid drivers' license
Must be able to obtain a forklift license within 30 days of employment
Ability to frequently reach, bend, walk, etc.
Able to stand for extended periods of time
Excellent attention to detail and accuracy required
Must be capable of working in a fast-paced environment
Must be highly organized and have excellent attention to detail
Must have excellent attendance and work performance
Must be self-motivated with a high commitment to completing tasks in a timely manner

Nice To Haves

Industry experience preferred!
Previous supervisory or leadership experience highly desired

Responsibilities

Meeting production goals
Monitoring shop repair and services
Reviewing all flat rates in a timely and accurate manner
Communicating daily with the Manager about schedule and job/turnaround time
Scheduling workload between departments and salespeople
Providing accurate and timely daily updates on production and manpower available to the Manager
Establishing and communicating job expectations to internal and external customers
Reviewing all flat rate quotes and projects
Establishing, monitoring, and evaluating quality control standards for all jobs
Providing the Manager with service SIMS reports
Providing the Manager with machinery and tooling requests for capital budget consideration