Gold Coast JCB - Shop Service Technician

JCB North America•Miami, FL

About The Position

Gold Coast JCB is the JCB dealer for southeast FL with a strong commitment to be the best service department in the area. We are looking for Technicians that want to grow their careers with a company that will support them and be proud of. Seeking a Construction Equipment Technician/Mechanic with strong diagnostic skills who can easily communicate with customers. Come grow with us. Reporting to the Service Manager, the Shop Service Technician is responsible for diagnosing, repairing and maintaining various types of heavy machinery, aerial equipment, generators, and other equipment for construction, industrial, agricultural and government applications. Always providing the best customer service possible by focusing on customer uptime, utilizing Gold Coast JCB unique abilities as JCB authorized dealer in the territory.

Requirements

College degree in Diesel or Technical related field.
Will consider equivalent work experience in lieu of educational qualifications.
5+ years of experience as Service Technician or similar position, in a heavy machinery, truck, or diesel engine industry, with proven track record.
Communicate by speech and hearing in person at basic English and Spanish proficiency.
Strong written and verbal communications skills.
Knowledge of heavy machinery, generators, and truck or diesel engine industries.
Strong computer skills to perform diagnostics, complete and submit reports, etc.
Ability to travel.

Nice To Haves

Proficient in Microsoft Office software
Comfortable in an in-person office environment
Technical competence is a plus
Must be customer service oriented, flexible, and have a high energy level
Must have excellent follow-through skills
Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings
Must be open to domestic and international travel
Desire and proven ability to learn and grow

Responsibilities

Complete and turn in reports that capture all time and work completed, with clear notes.
Provide diagnostic analysis, repair, or preventive maintenance for customer and company machines.
Assist and work with other technicians on complicated jobs and when required.
Ability to mentor, teach and advice other technicians.
Complete system audits and evaluations on machines.
Assists with customers product clinics, field days, and related promotional events as needed.
Review work orders for completeness and accuracy, for Service Manager to be able to close and process billing.
Keep Service Department tools, equipment and company vehicles in good working and safe conditions.
Practice and adhere to all safety policies and training.
Maintain a clean and professional image according to JCB and Gold Coast JCB standards.
Conduct business in alignment with company’s Mission, Vision, and Core Values.