Shop Service Manager, Bike & Snow
REI•Austin, TX
397d•$55,952 - $69,992
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About The Position
The Shop Service Manager (SSM) at REI is responsible for directing the shop team and driving the shop program, ensuring best-in-class customer experiences and achieving service goals. This role involves managing shop production, facilities, and workforce while acting as a liaison between customers, the store team, and REI headquarters. The SSM plays a crucial role in shaping the future of outdoor experiences by building and guiding a diverse and engaged team.
