Shop Service Manager, Bike & Snow

REI • Evesham Township, NJ

134d • $29 - $36

About The Position

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Our team seeks a Shop Service Manager (SSM) to direct the shop team and drive the shop program. You guide teams from the front! You will deliver best-in-class shop customer experiences and achieve service goals. You build and guide the shop team, shop production management, shop facilities management, and shop workforce management. Act as liaison between member/customer, store team, REI headquarters, and manufacturers.

Requirements

• 3+ years of successful retail management experience.
• Successful completion of required training/certifications in the role.
• 2-4 years of previous bike and/or ski shop experience or equivalent/transferable skills.
• Sets standards and holds team members accountable to service goals.
• Enjoys communicating and building relationships, both inside and outside the organization.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Produces quality work by setting effective goals and establishing priorities.
• Open to feedback and other viewpoints in the spirit of supporting the business.

Responsibilities

• Drive business channels by owning and leading the customer and employee experience.
• Handle training, coaching, recognition, and performance management.
• Recruit and hire a diverse, technical workforce.
• Train, certify, and build engaged teams to carry out shop service functions.
• Manage the throughput of shop work to meet customer demand and REI expectations.
• Drive workflow productivity while maintaining or improving quality to meet customer needs.
• Keep shop equipment maintained, organized and accessible for safe and reliable operation.
• Build awareness of REI's shop program through community engagement.
• Develop and deploy store level shop strategy with Store Manager and Regional Shop Specialist.
• Build teams through effective employee development, involvement, and communication.

Benefits

• Generous employee discount
• Access to health benefits
• Retirement savings plan
• Accrued time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers