Shop Operations Manager

Genuine Parts Company-posted 4 months ago
Full-time
Spokane Valley, WA
101-250 employees
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The Shop Operations Manager develops, manages, and delivers support services to a shop. This role is responsible for the administrative services of the shop. The Shop Operations Manager acts as liaison between customers, sales force, shop employees, and distribution.

  • Maintains all shop support activities at the location.
  • Trains staff on sales related systems, databases, and associated processes.
  • Provides customer support including, order processing, advising customers of product shortages, expected delivery dates, and price changes.
  • Implements and maintains pricing per established policies.
  • Manages collections process and maintains overall responsibility for outstanding invoices.
  • Responsible for all Accounts Payable activities within the shop including expense, inventory and freight invoices, and debit memos.
  • Prepares reports as needed.
  • Assists customers and suppliers to resolve order problems.
  • Manages inventory, including the day-to-day maintenance of inventory levels through replenishing stock to meet annual turn goals.
  • May fill in for other lower level roles within the shop.
  • Performs other duties as assigned.
  • Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.
  • Proficient in Microsoft Office.
  • Excellent communication and presentation skills to all levels of employees.
  • Ability to perform financial calculations and generate reports.
  • Demonstrated people and leadership skills with a record of achieving positive business results.
  • Ability to manage multiple responsibilities and projects.
  • Professional, self-motivated employee with excellent interpersonal skills.
  • Exemplary work ethic and decision making ability.
  • Industry and sales experience preferred.
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