SHOP MANAGER

Wolter, Inc. • Bolingbrook, IL

8d

About The Position

Do you have a passion for both sales and customer service, while helping to manage the service process? Are you looking for a position where you can both utilize your current skills and build towards new ones? Wolter is seeking a motivated and customer oriented Shop Service Manager in our very busy Bolingbrook, IL branch location. If you excel in a fast paced, detail orientated environment and love working with customers and employees alike, then we want to hear from you!

Requirements

• At least 5 years in material handling service environment, or similar industry.
• Leadership: Demonstrated ability to lead people and get results through others
• Management: ability to organize and manage multiple priorities
• Planning: ability to think ahead and plan over a one-to-two year time span
• Excellent interpersonal, presentation, and communication skills
• Must be able to communicate technically in the products we service.
• Good computer proficiency
• Must hold valid Operators License for powered industrial equipment
• Commitment to company vision and mission

Responsibilities

• Maintain high standards of customer satisfaction.
• Handle all service proposals for shop jobs, to include additional repairs found once a job is started in the shop.
• Ensure jobs are done on time – monitor work in progress.
• Communicate with customers as needed, to include visits as appropriate.
• Develop and maintain adequate skilled shop service tech staff, as well as lead tech and foreman.
• Handle performance evaluations and any disciplinary needs for staff that reports to this position.
• Ensure ongoing technical training is given to the shop service techs, as needed.
• Perform as one of the primary decision-makers for shop service new hires and terminations. Participate in job interviews for shop service positions.
• Ensure communications on all matters of importance to staff are shared with staff.
• Approve shop service invoicing prior to billing.
• Backup shop foreman.
• Enforce safety standards in all areas, including 5S standards.
• Complete initial investigation and paperwork on any work-related injuries or accidents, including vehicular, if involving subordinates, submit to Corporate.
• Perform other related duties as assigned

Benefits

• Competitive Compensation: Enjoy a salary that reflects your skills and dedication.
• Career Advancement Opportunities: Clear pathways for career progression are available, fostering a culture of growth.
• Continuous Learning: Regular access to training and development opportunities to stay ahead of industry trends, complemented by tuition reimbursement to support your educational pursuits.
• Supportive Work Environment: Join a team that prioritizes collaboration, open communication, and support.
• Health Insurance: Access top-notch medical, dental, and vision insurance plans for you and your family.
• Pet Insurance: Enjoy peace of mind with our pet insurance coverage, ensuring the well-being of your beloved pets.
• Life Insurance: Secure your future and your loved ones with our robust life insurance coverage.
• Paid Time Off (PTO): Achieve a healthy work-life balance with our generous PTO policy.
• 401(k) Retirement Savings Plan: Plan for a secure future with our 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed