Shop Manager - Macy's | Glendale, California

REISS•Glendale, CA

7d•Onsite

About The Position

As part of our Retail team, you’ll be joining our Macy's concession in Glendale, California on a full-time permanent basis as our Concession Manager, who is responsible for ensuring the concession achieves targets, delivers results with commercial and operational excellence.

Requirements

You’ll have previous retail management experience in a similar size operation
A passion for premium or luxury product helps, but we’re open to all retail backgrounds
Have a proven track record of increasing overall business performance
Have a proven track record of delivering exceptional customer service through your team
Be highly visual and have excellent commercial product management skills
Be able to flex between the customer service, operational, technical and visual elements of the role
Be confident working under pressure and thrive in a fast-paced retail environment
Be self-motivated, focused and driven to achieve team and individual goals
Be a great people manager, able to bring the best out of your team
Have good written and verbal communication skills

Responsibilities

Planning the long-term concession goals
Managing the overall concession operations and performance
Leading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
Managing stock levels and making key decisions about stock control to minimise loss
Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
Taking responsibility for recruitment and retaining talent
Conducting regular performance reviews and probation reviews