Shop Manager

Heyday Skincare Corporate•Bethesda, MD

12h•$65,000 - $72,000

About The Position

At Heyday, we are expert skincare everyday that empowers everyone to be their best self. Today, Heyday is an omnichannel skincare business with 10 shops in New York, Los Angeles, and Philadelphia, and a fast-growing digital presence aiming to innovate in skincare the same way we did with the skincare experience offline. We’ve been named “Best Facial” by New York Magazine, performed 300,000 treatments, created the largest team of talented estheticians, and collected valuable skincare data the entire way. Oh, and the word Heyday…it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin. Job Summary As the Shop Manager, you will lead a team to provide a profitable shop. You lead by example; you provide and teach a best-in-class service to your clients, both internal (your shop's employees) and external (Heyday's clients). You ensure the workplace is ready for success – keeping it organized, informed, drama-free, and ready for the days and weeks ahead. You ensure everyone on your team is empowered with the tools, information, and confidence they need to deliver a stellar Heyday experience to every client who walks in your doors.

Requirements

Proven experience owning P&L and financial performance targets in the health & wellness industry
Deep respect for and understanding of client experience drivers and hospitality
Proven track record working with hourly workforce
Basic knowledge of employment law, policies, processes and programs
Proficient computer/Microsoft skills, including Excel/Google Sheets
Ability to travel overnight and/or between Shops
Flexible to work days, nights, weekends and holidays to meet the needs of the business
Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Nice To Haves

College degree preferred
Some beauty or spa experience is an advantage

Responsibilities

Manage and develop 25+ team members, creating a culture of ownership and results
Provide high-level service and hospitality to clients, both internally and externally
Manage all day-to-day tasks and operations from the front of house to back of house
Build and foster relationships with employees and clients
Celebrate team wins and show gratitude daily
Identify and develop high-potential employees to create a bench of talent across all roles
On-board, develop and train all employees from Client Experience Leads to Asst Managers and Asst Managers to Managers
Provide in the moment and developmental feedback and coaching to all members to set and achieve goals
Drive revenue through scheduling optimization and shop utilization
Drive client loyalty through ongoing Memberships
Assist in the development of business plans to achieve shop forecasts and goals
Partner with Marketing to develop new client acquisition and retention plans
Help manage the shop’s P&L to increase revenue and manage expenses