Shop Manager

Heyday Skincare Corporate

6h

About The Position

As the Shop Manager, you will lead a team to provide a profitable shop. You lead by example; you provide and teach a best-in-class service to your clients, both internal (your shop's employees) and external (Heyday's clients). You ensure the workplace is ready for success – keeping it organized, informed, drama-free, and ready for the days and weeks ahead. You ensure everyone on your team is empowered with the tools, information, and confidence they need to deliver a stellar Heyday experience to every client who walks in your doors.

Requirements

• Proven experience owning P&L and financial performance targets in the health & wellness industry
• Deep respect for and understanding of client experience drivers and hospitality
• Proven track record working with hourly workforce
• Basic knowledge of employment law, policies, processes and programs
• Proficient computer/Microsoft skills, including Excel/Google Sheets
• Ability to travel overnight and/or between Shops
• Flexible to work days, nights, weekends and holidays to meet the needs of the business
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts
• College degree preferred

Nice To Haves

• Some beauty or spa experience is an advantage

Responsibilities

• Manage and develop 25+ team members, creating a culture of ownership and results
• Provide high-level service and hospitality to clients, both internally and externally
• Manage all day-to-day tasks and operations from the front of house to back of house
• Build and foster relationships with employees and clients
• Celebrate team wins and show gratitude daily
• Identify and develop high-potential employees to create a bench of talent across all roles
• On-board, develop and train all employees from Client Experience Leads to Asst Managers and Asst Managers to Managers
• Provide in the moment and developmental feedback and coaching to all members to set and achieve goals
• Drive revenue through scheduling optimization and shop utilization
• Drive client loyalty through ongoing Memberships
• Assist in the development of business plans to achieve shop forecasts and goals
• Partner with Marketing to develop new client acquisition and retention plans
• Help manage the shop’s P&L to increase revenue and manage expenses

Benefits

• Competitive Salary with monthly bonus potential
• Eligibility for Shop Manager Bonus
• $5 facials
• Friends & Family Discount on Services
• 35% Product Discount
• Paid Sick Time
• Medical, Dental, Vision Benefits for full-time employees
• Paid Time Off for full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees