Shop Manager

Truckers Lighthouse Police and Fire•Knoxville, TN

20d•$75 - $85•Onsite

About The Position

Truckers Lighthouse Inc., a LEHR Upfitters company, is a leader in the Emergency Vehicle Installation and Upfitting industry in Tennessee. We are a full-service supplier and installer of emergency vehicle equipment for government agencies and companies throughout the Southeast. At LEHR, we strive to deliver superior customer service by using the best-quality brands and high-quality workmanship. We take pride in every vehicle we create and upfit. A Great Opportunity! The Shop Manager will oversee daily operations and manage production within their shop, with a particular focus on upfitting emergency vehicles and related products. This role involves managing staff, ensuring efficient workflow, maintaining inventory, and providing top-notch customer service. The ideal candidate will have strong technical knowledge of 12V systems as it relates to upfitting emergency vehicles and proven management skills.

Requirements

Preference 3 years of experience in a managerial role within an auto, retail technical environment
Technical Knowledge: Strong understanding of 12V electrical systems, including installation, troubleshooting, and maintenance
Leadership Skills: Proven ability to manage, motivate, and develop a team in a dynamic environment
Customer Service: Exceptional interpersonal and communication skills with a focus on delivering outstanding customer service
Organizational Skills: Strong organizational and multitasking abilities with attention to detail
Education: High school diploma or equivalent; relevant technical certifications or an associate’s degree in a related field

Responsibilities

Manage day-to-day operations of the shop, ensuring smooth and efficient workflow
Oversee inventory management, including ordering, stocking, and organizing products related to upfitting emergency vehicles
Implement and maintain shop policies and procedures to ensure compliance with company standards and safety regulations
Train other team members on the installation standards and build requirements, and effectively monitor the success of technicians
Use product knowledge, analytical skills, and a team environment to identify new process opportunities to maximize labor resources
Set production and labor time targets for your build team under the direction of the Director of Operations to ensure actual results meet or exceed objectives
Lead, train, and supervise shop staff and hourly workers, including scheduling and performance evaluations
Foster a positive and productive work environment, encouraging teamwork and professional development
Handle staffing issues, including conflict resolution and disciplinary actions when necessary
Assist in the implementation of production standards and best practices to ensure 100% team acceptance
Provide exceptional customer service, addressing inquiries and resolving issues related to emergency vehicle builds
Assist customers with product selection, technical support, and installation advice
Ensure a high level of customer satisfaction and build long-term relationships with clients
Utilize your knowledge of 12V systems to assist with technical support and troubleshooting
Stay updated on industry trends and advancements in upfitting methodologies to provide informed recommendations
Ensure that all products and services meet quality and safety standards
Successfully read and interpret manufacturer installation and instruction manuals
Monitor shop financial performance, including budgeting, expense tracking, and profitability
Implement cost-saving measures while maintaining product quality and customer satisfaction