Shop Manager I

U-Haul•Burlington, WA

14d•Onsite

About The Position

Ready to rev up your career? Are you ready to take the next step in your career? Are you leader with a knack for fixing things? If so, consider a role as U-Haul Company’s Shop Manager. In this position you will work under the direction of the Marketing Company President, profitably direct shop personnel. Shop Manager Primary Responsibilities: Engage in the operation of a rental equipment repair shop, normally consisting of 15+ repair shop personnel who perform preventive maintenance and repair on U-Haul trucks and trailers. Be on budget through compliance with the operating standards within each Key Result Area (KRA). Direct shop personnel in the performance of major preventive maintenance services on the rotation truck fleet and direct shop personnel in the performance of standard preventive maintenance (PM) services on the rotation and one-way truck fleet. Direct repair of trailer, support rental items and general rental items as required. Direct parts-inventory management, including establishing minimums and maximums for accurate inventory control. Maintain ongoing educational training through the Joint Efforts in Training (JET) Program and participation in the other U-Haul provided training programs for shop personnel. Perform truck and trailer repairs commensurate with personnel capability and the facility, to include engine, transmission, drive train and van body repairs, and manage sublet vendors for specialized work such as collision damage. Ensure that U-Haul rental equipment passes as a minimum standard, a Safety Certification Inspection before being released into rental service. Personnel administration including hiring, promoting, evaluating performance, training and disciplining shop personnel up to and including termination. Qualifications Must be able to safely operate a motor vehicle Understand the concept of productionizing and be able to implement it Develop specialization of labor and use qualification matrix with shop staff. Be familiar with warranty procedures and guidelines and be goal oriented. Must be familiar with U-Haul Product Standards. Follow repair campaigns and special programs exactly; maintain quotas and/or goals. Ensure that equipment repair is within published repair limits or obtain authorizations from the U-Haul Technical Center for any repairs that will exceed published repair limits prior to beginning such repairs. Ensure that all equipment is repaired with economy and effectiveness (E&E) and in accordance with established monthly repair budgets. Ensure that all Company funds are promptly remitted to U-Haul International according to established policies. Ensure quality and total serviceability of repaired products for customer satisfaction. Must perform safety certifications to ensure quality of work completed Be familiar with U-Haul financial guidelines pertaining to profit and loss concepts, profit sharing and related matters. Consult with the MCP and U-Haul Technical Center for guidance in interpreting Company policies and programs and for direction regarding upgrading the shop’s capabilities according to repair requirements in the area served. Comply with all U-Haul programs, policies and procedures; encourage participation of all shop personnel in all U-Haul supported training programs including both Ford and GMC training classes and the Joint Efforts in Training )JET) Program to enhance or upgrade mechanical skills.

Requirements

Must be able to safely operate a motor vehicle
Understand the concept of productionizing and be able to implement it
Develop specialization of labor and use qualification matrix with shop staff.
Be familiar with warranty procedures and guidelines and be goal oriented.
Must be familiar with U-Haul Product Standards.
Follow repair campaigns and special programs exactly; maintain quotas and/or goals.
Ensure that equipment repair is within published repair limits or obtain authorizations from the U-Haul Technical Center for any repairs that will exceed published repair limits prior to beginning such repairs.
Ensure that all equipment is repaired with economy and effectiveness (E&E) and in accordance with established monthly repair budgets.
Ensure that all Company funds are promptly remitted to U-Haul International according to established policies.
Ensure quality and total serviceability of repaired products for customer satisfaction.
Must perform safety certifications to ensure quality of work completed
Be familiar with U-Haul financial guidelines pertaining to profit and loss concepts, profit sharing and related matters.
Consult with the MCP and U-Haul Technical Center for guidance in interpreting Company policies and programs and for direction regarding upgrading the shop’s capabilities according to repair requirements in the area served.
Comply with all U-Haul programs, policies and procedures; encourage participation of all shop personnel in all U-Haul supported training programs including both Ford and GMC training classes and the Joint Efforts in Training )JET) Program to enhance or upgrade mechanical skills.

Responsibilities

Engage in the operation of a rental equipment repair shop, normally consisting of 15+ repair shop personnel who perform preventive maintenance and repair on U-Haul trucks and trailers.
Be on budget through compliance with the operating standards within each Key Result Area (KRA).
Direct shop personnel in the performance of major preventive maintenance services on the rotation truck fleet and direct shop personnel in the performance of standard preventive maintenance (PM) services on the rotation and one-way truck fleet.
Direct repair of trailer, support rental items and general rental items as required.
Direct parts-inventory management, including establishing minimums and maximums for accurate inventory control.
Maintain ongoing educational training through the Joint Efforts in Training (JET) Program and participation in the other U-Haul provided training programs for shop personnel.
Perform truck and trailer repairs commensurate with personnel capability and the facility, to include engine, transmission, drive train and van body repairs, and manage sublet vendors for specialized work such as collision damage.
Ensure that U-Haul rental equipment passes as a minimum standard, a Safety Certification Inspection before being released into rental service.
Personnel administration including hiring, promoting, evaluating performance, training and disciplining shop personnel up to and including termination.

Benefits

Full medical coverage, if eligible
Prescription plans, if eligible
Dental and vision plans
Registered Dietitian Program, if eligible
Gym Reimbursement Program
Weight Watchers, if eligible
Virtual doctor visits
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U-Haul University®
Business-travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation and sick days, if eligible
Employee Stock Ownership Plan (ESOP)
401(k) savings plan
Life insurance
Critical illness/group accident coverage
24-hour physician available for kids
MetLaw Legal Program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels and more
LifeLock identity theft protection
Savvy consumer-wellness programs - from health-care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union membership