Shop Forman/Dispatcher

Bell & Bell GMC•Little River, SC

12d•Onsite

About The Position

Bell & Bell GMC is seeking a dedicated and organized Shop Foreman/Dispatcher to join our team in Little River, SC. This role serves as a critical link between our service technicians, customers, and management to ensure efficient operations and exceptional customer service. The ideal candidate will have strong leadership skills, an eye for detail, and the ability to manage multiple tasks simultaneously. Bell & Bell GMC has been proudly serving the Little River, SC community with top-quality automotive sales and service. We are committed to providing our customers with honest and dependable service while fostering an empowering environment for our employees. Join us and be part of a company that values integrity, excellence, and teamwork.

Requirements

Proven experience as a Shop Foreman, Dispatcher, or in a similar supervisory role within the automotive service industry.
Excellent organizational and communication skills.
Strong leadership abilities and problem-solving skills.
Ability to multitask and manage priorities in a fast-paced environment.
Familiarity with automotive service processes and terminology.
High school diploma or equivalent required; technical training or certifications preferred.

Nice To Haves

Proficient with scheduling and dispatch software is a plus.

Responsibilities

Oversee day-to-day shop operations to ensure productivity and quality standards are met.
Dispatch technicians efficiently based on workload, skill set, and customer priorities.
Coordinate with service advisors and parts department to facilitate smooth workflow.
Monitor workflow and adjust schedules to meet Service Level Agreements and customer expectations.
Maintain clear communication with all team members to resolve issues quickly.
Ensure compliance with all safety and environmental regulations within the shop.
Train and mentor shop staff to help them develop their skills and improve performance.
Review and approve work orders and labor reports as necessary.
Assist in tool inventory management and ordering of necessary parts or supplies.