Shop Foreman - CAT Rentals

Ring Power Corporation•Pinellas Park, FL

About The Position

Main Duties & Responsibilities Primary Job Role Ensures that all team members conduct work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment. Manage the assigned shop area and associated yard in an efficient manner as to minimize customer downtime and cost. Maintaining customer goodwill and good employee relations. Develop and maintain a cohesive team effort between all departments to achieve objectives of profitable growth, customer satisfaction, and a continuous improving of service operations. Interview, hire and coach technicians. Prioritize and assign work to meet customer's needs while maintaining a manageable work load. Assures service work flow is properly maintained. Maintains procedures to ensure a high level of quality for all repairs on equipment and components is a priority and no faulty work leaves shop. Must be committed to providing and promoting a safe work environment, ensuring all shop inspections and contamination control guidelines are completed to meet company goals. Provides prompt assistance to parts and service salesmen in the preparation of quotes. Furnishes necessary technical advise to mechanics to keep shop warranty under Service department guidelines. Communicate effectively with internal and external customers as well as all Technicians. Ensures customers are notified of additional repairs deemed necessary. Ensures all open work orders are reviewed daily so no work order is open more than three days without just reason. Performs other duties as assigned. Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do. Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Negotiating: Seeks to understand others' interests. Knows when to be gentle and when to be assertive, and acts accordingly. Questions and counters others' proposals without damaging relationships. Explains positions to gain acceptance. Works from facts and a strong knowledge base. Seeks common interests and win/win solutions or mutually agreeable trade-offs. Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers. Resource Management: Manages resources through effective schedules and budgets for people, projects, equipment, and supplies. Plans so that the right resources are assigned to the right tasks. Assigns and manages assets in a manner that supports an organization's strategic goals. Effectively and efficiently allocates all human, financial, and material resources to meet business objectives. Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative. Stress Management: Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked. Self-Aware: Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas.

Requirements

High School diploma or GED
7 or more years experience
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Nice To Haves

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Successfully completed formal leadership training.
Experience in relevant service management.

Responsibilities

Ensures that all team members conduct work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment.
Manage the assigned shop area and associated yard in an efficient manner as to minimize customer downtime and cost. Maintaining customer goodwill and good employee relations.
Develop and maintain a cohesive team effort between all departments to achieve objectives of profitable growth, customer satisfaction, and a continuous improving of service operations. Interview, hire and coach technicians.
Prioritize and assign work to meet customer's needs while maintaining a manageable work load. Assures service work flow is properly maintained. Maintains procedures to ensure a high level of quality for all repairs on equipment and components is a priority and no faulty work leaves shop.
Must be committed to providing and promoting a safe work environment, ensuring all shop inspections and contamination control guidelines are completed to meet company goals.
Provides prompt assistance to parts and service salesmen in the preparation of quotes.
Furnishes necessary technical advise to mechanics to keep shop warranty under Service department guidelines.
Communicate effectively with internal and external customers as well as all Technicians. Ensures customers are notified of additional repairs deemed necessary. Ensures all open work orders are reviewed daily so no work order is open more than three days without just reason.
Performs other duties as assigned.

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