Shoe Care Specialist - Somerset Collection

Nordstrom • Troy, MI

263d

About The Position

The ideal Shoe Care Specialist candidate is an owner at heart; they are motivated, results oriented and committed to providing outstanding customer service. A day in the life… Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards. Ensure the shine stand is organized and ready to deliver on customer expectations. Shine shoes; provide consultation on care of shoes and minor repair on shoes. Utilize store technology to answer phones, checkout customers and properly record customer information. Meet department and individual productivity goals. Communicate supply needs in a timely manner to manager. Maintain accurate records of shoe care transactions and record tips daily. May flex into other shoe stock and cleaning tasks when needed.

Requirements

• Basic math, organization, and written communication skills.
• Previous shoeshine experience; preferred minimum 1-2 years.
• Ability to effectively build relationships with customers, peers, and leadership through clear and professional communication.
• A willingness to learn, and a high level of ownership for personal growth, accountability and initiative.
• Ability to work independently, with little or no day-to-day direction.
• The ability to embrace a flexible working schedule based on business needs.

Responsibilities

• Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards.
• Ensure the shine stand is organized and ready to deliver on customer expectations.
• Shine shoes and provide consultation on care of shoes and minor repair on shoes.
• Utilize store technology to answer phones, checkout customers and properly record customer information.
• Meet department and individual productivity goals.
• Communicate supply needs in a timely manner to manager.
• Maintain accurate records of shoe care transactions and record tips daily.
• May flex into other shoe stock and cleaning tasks when needed.

Benefits

• Medical/Vision
• Dental
• Retirement
• Paid Time Away
• Life Insurance
• Disability
• Merchandise Discount
• EAP Resources

What This Job Offers

• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers